WanderVerse
WanderRouter Standard · repair

Repair and own.

Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.

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Service flow & 7-year parts

WanderRouter Standard — Service Flow + DIY Policy

The promise: every module we ship is either user-replaceable (DIY with video + tool included) or send-back-swappable. Factory 2-year warranty on every module. 7-year spare parts guarantee. DIY on a specific module voids coverage on that module only; the rest of the device stays covered.

Special characteristic: Standard is a consumer desktop router — primary household gateway, not a rack-mount device. Service flow emphasizes DIY-friendly RAM / M.2 / USB module upgrades (no rack disassembly; user just removes top deck with T10 Torx).

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Service request categories

CategoryCostHandled byTurnaround
**In-warranty repair / replacement**$0 (shipping covered both ways)Ambassador repair depot5 business days
**Out-of-warranty repair**Module cost + $25 service + shippingAmbassador5 business days
**User-paid upgrade** (add module: SFP+ / DOCSIS v1.1 / RAM / NVMe / USB modules / Lux signature)Module cost + shipping (DIY) OR Module cost + $25 service + shipping (send-back)User-DIY for non-DOCSIS + non-Lux; Ambassador for DOCSIS or LuxDIY same-day / Ambassador 5 business days
**RAM upgrade (2 GB → 4 GB / 8 GB)**RAM cost + shipping (DIY)User-DIY (5 min)Same-day post-delivery
**M.2 NVMe upgrade (500 GB → 1/2/4 TB)**Drive cost + shipping (DIY)User-DIY (5 min)Same-day post-delivery
**Daughterboard install (SFP+ / DOCSIS)**Daughterboard cost + $25 service + shipping (SFP+ DIY, DOCSIS send-back)User-DIY for SFP+; Ambassador for DOCSISDIY 10 min / Ambassador 5 business days
**USB module install (Thread BR / Zigbee / LoRa / LTE)**Module cost + shippingUser-DIY (plug-in)Same-day post-delivery
**Lux top deck engraving**$80 (Lux upgrade) + shippingAmbassador (laser-etcher)7-10 business days
**Antenna replacement** (damaged or lost)Antenna cost × N + shippingUser-DIY (unscrew + screw replacement)Same-day post-delivery
**Top deck replacement** (scratch or cosmetic)Top deck cost + $25 service + shippingAmbassador (or user-DIY for cosmetic-acceptance)5 business days
**Mainboard repair / SMT component**Depends on damage; Ambassador quotesAmbassador or escalate to specialist5-10 business days
**End-of-life recycling**$0 (WanderVerse accepts any Standard for recycling + $25 credit toward next purchase)WanderVerse recycling
**Physical damage (user fault)**Repair cost + $40 service + shippingAmbassador5-10 business days
**Total loss** (device unrepairable)Replacement at 40% off listed v1 price + 100% trade-in value toward any WanderRouter-family product

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DIY policy (legal + practical)

What you can DIY without voiding warranty:

User-DIY modules (documented with video, tool-friendly):

Ambassador-only modules (require send-back service):

What voids coverage on a specific module (not the whole device):

What voids whole-device warranty (rare, only genuine negligence):

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Send-back service procedure

For the user:

1. Open WanderOS → Device → Service → Request send-back 2. Choose service type (repair / upgrade / downgrade / top deck engraving / DOCSIS install / out-of-warranty) 3. Review estimated cost breakdown 4. Pay via integrated checkout (Stripe) 5. Print shipping label (pre-paid for in-warranty cases) 6. Pack device in original box + tool pouch + Ambassador card (don't lose the card!) + original molded-pulp tray protects chassis in transit 7. Drop off at any carrier location (UPS / FedEx / USPS work; desktop router form factor ships fine via standard ground) 8. Track progress in WanderOS — "Received" / "Diagnosing" / "Ambassador-assigned" / "In work" / "Quality check" / "Shipped" 9. Receive device back, typically 5 business days from receipt; Lux engraving 7-10 business days; DOCSIS install 5-7 business days

For the Ambassador at repair depot:

1. Receive package, scan tracking to update user's WanderOS status 2. Open service ticket; review user request + device service history 3. Open device (T10 Torx top deck); inspect interior; photograph condition 4. Perform requested work:

5. Re-test unit on production test fixture (245-sec automated 16-test pass) 6. Seal with new top deck; update Ambassador signature card if Ambassador changed 7. Pack in molded-pulp tray + outer box 8. Log work in unit service history (permanent record) 9. Ship back; scan tracking update

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Quality standards

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7-year spare parts commitment

Every spare part for Standard is available from ship date for at least seven years, via the Ambassador network, at cost + 10%. If demand exceeds supply for a given part, Ambassadors get priority allocation (since they're the refurb channel).

Stocked spares (7-year availability guaranteed):

What "parts" does NOT mean:

What happens at year 8

We publish every manufacturing file needed to make a replacement part yourself — STLs for mechanicals, schematics sufficient for repair, firmware source that compiles to a flashable image. You are not dependent on us in perpetuity.

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Repair tiers (for SERVICE-FLOW.md / AMBASSADOR-SIGNATURE context)

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Ambassador signature

Every Standard unit carries an Ambassador signature in the location most user-visible of any WanderVerse SKU: the cream top deck.

Standard tier (default)

Lux tier (+$80)

At refurbishment

When a unit returns for Ambassador refurb, a second signature is added beneath the first inside-bottom-cover card. For Lux units: the original cream top deck engraving stays; a second card documents the refurb Ambassador + work done + date.

Provenance accumulates. The device's service history is physically readable.

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Survivor / identity-aware service considerations

Standard's role in an identity-aware household extends to service:

Covert / Quiet Mode support during service

Duress-code support

Panic Wipe

Invisible Mode

Trust-contact-only sharing

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Refurbishment flow (end-of-life returns)

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Service-flow summary

Standard is the most user-accessible service flow in the WanderRouter family:

Ready for Stage 10 (Gate Review).

Open STL files

WanderRouter Standard — Open STL Files

Published under Creative Commons BY-SA 4.0 for accessory and desktop-mounting parts (fully open — remix, redistribute, share-alike). Lux-tier Ambassador-engraved cream top deck is NOT published — that's per-order Ambassador laser-etched and unique to each Ambassador.

The image-locked chassis (slate body + cream anodized top deck + saffron pinstripe + 4× external matte-black antennas + saffron LED strip front face) is not published as STL — it's manufactured from anodized aluminum, not user-printable, and its visual fidelity binds the product. STL files in this directory cover accessories only that complement the chassis without changing it.

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Files (to be added in Stage 8 final production)

User-printable accessories

Reference (not for fabrication)

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Print guidelines

Desk-base rubber feet (`desk-base-rubber-feet.stl`)

Wall-mount adapter (`wall-mount-adapter.stl`)

Vertical stand (`vertical-stand.stl`)

Antenna tilt clips (`antenna-tilt-clip-{30,45,60,90}deg.stl`)

Cable manager rear (`cable-manager-rear.stl`)

Cable manager underside (`cable-manager-underside.stl`)

Dust cover transit (`dust-cover-transit.stl`)

USB module cable protector (`usb-module-cable-protector.stl`)

Rear-bay blank cover (`rear-bay-blank-cover.stl`)

Ambassador card pocket stand (`ambassador-card-pocket-stand.stl`)

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Community

Submit your remixes to the WanderVerse STL gallery (wanderverse.com/stl-gallery). Popular community designs may be selected for a "Community Collection" edition — Ambassadors will hand-assemble a small run of each accessory and the designer gets credit + a free Standard unit + a Lux Ambassador-engraved cream top deck.

Submission guidelines: 1. Original work or properly attributed remix (CC BY-SA 4.0 share-alike requirement) 2. Print-tested with photos of completed accessory installed on a real Standard unit 3. Print profile + material recommendation included 4. Include LICENSE.txt in your submission with CC BY-SA 4.0 license text

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License — CC BY-SA 4.0 in plain English

You can:

You must:

You cannot:

Full license text: https://creativecommons.org/licenses/by-sa/4.0/legalcode

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Why open-STL accessories?

Per Standard 3 (open STL) + Standard 4 (7-year parts) + repair-culture commitment:

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Future files (post-launch)

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What is NOT in this directory

The chassis IS the product. Its visual fidelity is image-locked. Accessories that COMPLEMENT the chassis are open-STL.