WanderVerse
WanderRouter 5G · repair

Repair and own.

Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.

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Service flow & 7-year parts

WanderRouter Standard-5G — Service Flow + DIY Policy

The promise: every module we ship is either user-replaceable (DIY with video + tool included) or send-back-swappable. Factory 2-year warranty on every module. 7-year spare parts guarantee — including Telit FN990Axx M.2 cards (or successor cards as cellular generations evolve). DIY on a specific module voids coverage on that module only; rest of the device stays covered.

Special notes for Standard-5G:

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Service request categories

CategoryCostHandled byTurnaround
**In-warranty repair / replacement**$0 (shipping covered both ways)Ambassador repair depot5 business days
**Out-of-warranty repair**Module cost + $25 service + shippingAmbassador5 business days
**User-paid upgrade** (add module: Thread/Zigbee / NVMe / cellular swap / mmWave / UPS / LoRa / Lux engraved cream top deck / Lux walnut overlay)Module cost + $25 service + shippingAmbassador (or DIY for non-Lux + non-UPS)5 business days
**User-paid downgrade/swap** (module swap, same chassis)$25 service + shipping (keep removed module in parts catalog or sell-back)Ambassador5 business days
**Cellular modem swap** (Telit ↔ Quectel ↔ mmWave)Modem cost + $25 service + shipping (or DIY)User-DIY OR AmbassadorDIY 5 min / Ambassador 5 business days
**eUICC tier upgrade** (Basic → Traveler → Global)Module cost + $25 service + shippingAmbassador (eUICC chip swap is SMT-level)5-7 business days
**6× external antenna replacement**Antenna cost ($8 Wi-Fi / $14 cellular) + shippingUser self-installsame-day (parts catalog ships in 1-2 days)
**SIM-eject tool replacement**$4 + shippingUser self-installsame-day
**Lux cream top-deck engraving**$80 (Lux upgrade) + shippingAmbassador (laser-etcher)7-10 business days
**Lux walnut top-deck overlay**$60 + $25 service + shippingAmbassador install5-7 business days
**DIY upgrade (user-installable modules)**Module cost + shipping onlyUsersame-day (parts shipped from catalog)
**End-of-life recycling**$0 (WanderVerse accepts any Standard-5G for recycling + $25 credit toward next purchase)WanderVerse recycling
**Physical damage (user fault)**Repair cost + $40 service + shippingAmbassador5-10 business days
**Total loss** (device unrepairable)Replacement at 40% off listed v1 price + 100% trade-in value toward any WanderRouter-family product

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DIY policy (legal + practical)

What you can DIY without voiding warranty:

User-DIY modules (documented with video, tool-friendly):

Ambassador-only modules (require send-back service):

What voids coverage on a specific module (not the whole device):

What voids whole-device warranty (rare, only genuine negligence):

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Send-back service procedure

For the user:

1. Open WanderOS → Device → Service → Request send-back 2. Choose service type (repair / upgrade / downgrade / Lux engraving / cellular modem swap / eUICC swap / UPS install / mmWave upgrade) 3. Review estimated cost breakdown 4. Pay via integrated checkout (Stripe) 5. Print shipping label (pre-paid for in-warranty cases) 6. Pack device in original box + tool pouch + Ambassador card + saffron SIM-eject tool + 6× detached antennas + 60W or 90W brick + AC cord (don't lose anything!) 7. Drop off at any carrier location (UPS / FedEx / USPS work; Standard-5G ships fine via standard ground) 8. Track progress in WanderOS — "Received" / "Diagnosing" / "Ambassador-assigned" / "In work" / "Quality check" / "Shipped" 9. Receive device back, typically 5 business days from receipt; Lux engraving 7-10 business days

For the Ambassador at repair depot:

1. Receive package, scan tracking to update user's WanderOS status 2. Open service ticket; review user request + device service history 3. Open device (T10 Torx bottom plate — top deck stays in place to preserve cream finish); inspect interior; photograph condition 4. Perform requested work:

5. Re-test unit on production test fixture (240-second automated 20-test pass) 6. Seal with new bottom plate; update Ambassador signature card if Ambassador changed 7. Pack in fitted pulp tray + outer box (ensure 6× antennas detached + bagged, brick + cord included) 8. Log work in unit service history (permanent record) 9. Ship back; scan tracking update

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Quality standards

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Pricing philosophy

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End-of-life

After v1 is EOL (minimum 7 years from ship = 2034+):

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Ambassador refurb path

End-of-life devices returned to WanderVerse get an Ambassador refurb option:

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Compared to competitors

CommitmentStandard-5GPeplink Max BR1CradlepointInseego/carrier rentals
2-year warrantytied to plan
7-year spare parts❌ (typical 3-5 yr)🟡 (5-yr enterprise)❌ (replace whole unit)
User-DIY without voiding✅ (policy explicit)🟡 (paid open SKU; varies)
User-replaceable cellular modem✅ (M.2 B-key swap)✅ (Pro tier; varies)🟡 (enterprise tier)
User-replaceable antennas✅ (RP-SMA unscrew)❌ (sealed)
Send-back service❌ (replace-only)🟡 (paid SmartSupport)
Open STL accessories
Transparent repair pricing
Recycling program✅ (credit toward next)🟡 basic🟡 basictied to plan
Right-to-repair legal posture✅ (aligned with 2023 MN + CA Right-to-Repair)🟡 contested🟡
Identity-aware default policy
Single-pane management across SKUs✅ (WanderOS family)🟡 (InControl Peplink-only)🟡 (NetCloud cloud)tied to carrier app
Carrier-agnostic single SKU✅ (Telit cert)🟡 (open SKU separate from carrier-locked)✅ (enterprise)❌ (locked at SKU)
Saffron-anodized SIM-eject tool
Ambassador-assembled with named provenance

The contract is: we actually honor repair culture. Not a tagline.

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HAVEN-specific service flow

For HAVEN safehouse Standard-5G deployments:

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Bridge Mini fleet integration in service flow

When user sends Standard-5G back for service:

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Service philosophy summary

Standard-5G is consumer-form-factor + enterprise-friendly-service. Cellular routers don't usually get repair-culture posture; we're explicit that they do in WanderVerse. Every screw is documented; every module is in the parts catalog; every Ambassador's hands-on work is tracked + paid via Community Pool 60/30/10.

The repair shop is the same as the factory.

The cellular modem upgrade path future-proofs the chassis investment — buyers don't replace the device when 6G arrives; they swap the M.2 B-key card.

The 6× external antennas are a maintenance burden that's also a service-flow opportunity — replacement antennas at $8-14 each are the kind of small-ticket parts orders that keep customers engaged with WanderVerse parts catalog + Community Pool.

Open STL files

WanderRouter Standard-5G — Open STL Files

Published under Creative Commons BY-SA 4.0 for accessory parts (fully open — remix, redistribute, share-alike). Lux-tier Ambassador-engraved cream top deck and Lux walnut overlay are NOT published — those are per-order Ambassador-handled.

The image-locked chassis (slate-charcoal aluminum body + cream anodized top deck + saffron pinstripe + 6 external antennas pattern + side SIM tray cutout) is not published as STL — it's manufactured, not user-printable, and its visual fidelity binds the product. STL files in this directory cover accessories only that complement the chassis without changing it.

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Files (to be added in Stage 8 final production)

User-printable accessories

Reference (not for fabrication)

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Print guidelines

Wall-mount bracket (`wall-mount-bracket.stl`)

Antenna tilt clips (`antenna-tilt-clip-{30,45,60,horizontal}deg.stl`)

Saffron SIM-eject tool variants (`sim-eject-tool-*.stl`)

Faceplate dust cover (`faceplate-dust-cover.stl`)

Cable management rake (`cable-rake.stl`)

Desk-pad feet (`desk-pad-feet.stl`)

Under-shelf bracket (`under-shelf-bracket.stl`)

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Community

Submit your remixes to the WanderVerse STL gallery (URL TBD). Popular community designs may be selected for a "Community Collection" edition — Ambassadors will hand-assemble a small run of each accessory and the designer gets credit + a free Standard-5G unit + a Lux Ambassador-engraved cream top deck.

Submission guidelines: 1. Original work or properly attributed remix (CC BY-SA 4.0 share-alike requirement) 2. Print-tested with photos of completed accessory installed on a real Standard-5G 3. Print profile + material recommendation included 4. Include LICENSE.txt in your submission with CC BY-SA 4.0 license text 5. For SIM-eject tool variants: include functional-test note (must successfully eject side SIM tray on a Standard-5G unit; saffron color match is a stretch goal, not a requirement)

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License — CC BY-SA 4.0 in plain English

You can:

You must:

You cannot:

Full license text: https://creativecommons.org/licenses/by-sa/4.0/legalcode

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Why open-STL accessories?

Per Standard 3 (open STL) + Standard 4 (7-year parts) + repair-culture commitment:

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Future files (post-launch)

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What is NOT in this directory

The chassis IS the product. Its visual fidelity is image-locked. Accessories that COMPLEMENT the chassis are open-STL.