Service flow & 7-year parts

WanderSecurity Trio — Service Flow + DIY Warranty Policy

Complete service model: 2-year full warranty, 7-year spare parts commitment, Ambassador-first repair, user-DIY enabled. Per WanderVerse product philosophy (Standards 2, 4, 6b).

---

Service categories — full matrix

Category	Cost	Handled by	Turnaround
**In-warranty repair**	$0 + shipping both ways	Ambassador depot	5-7 days
**Out-of-warranty repair**	repair cost + $25 service + shipping	Ambassador	5-7 days
**DIY module install**	module cost + shipping	User	same day
**microSD swap** (all cams + Bell)	microSD cost + shipping	User	30 seconds
**Camera lens swap** (IN/OUT/PRO)	lens cost + shipping	User	5 min
**Cam cover/bezel swap**	cover cost or free 3D-print	User	2 min
**Cam-BATT 18650 cell replacement** (DIY)	$18 per cell + shipping	User	10 min
**Cam-BATT solar-panel add** (DIY)	$39 panel + shipping	User	15 min
**Bell faceplate swap**	$15-40 faceplate + shipping	User	2 min
**Lock AA replacement**	$4-8 AA 4-pack + shipping if ordered	User	1 min
**Lock re-key** (KW1/SC1)	$5 tool if needed + shipping	User	5 min
**Lock escutcheon finish refresh**	$15-45 finish + $25 service + shipping	Ambassador	5 days
**Lock fingerprint enrollment (Bio)**	$0	User (via app)	30 seconds/finger
**HAVEN conversion kit install**	$49 kit + shipping	User (DIY 10 min)	same day
**Lux glyph plate add**	$40-80 plate + $25 service + shipping	Ambassador	5-7 days
**Cam-PRO aluminum heatsink replacement**	$40 + $25 service + shipping	Ambassador	5-7 days
**Cam sensor module replacement** (IMX415/IMX678)	$25-60 module + $40 service + shipping	Ambassador	7 days
**Cam-PRO NPU/SoC replacement** (RK3566 board repair)	$80 + $40 service + shipping	Ambassador	7-10 days
**Bell-PRO display replacement**	$75 display + $40 service + shipping	Ambassador	7 days
**Lock motor replacement**	$80 motor + $25 service + shipping	Ambassador	5-7 days
**Lock fingerprint sensor replacement** (Bio)	$40 sensor + $25 service + shipping	Ambassador	5-7 days
**Lock escutcheon replacement** (cosmetic + mechanical)	$30-60 + $25 service + shipping	Ambassador	5-7 days
**Full factory reset**	$0	User	same day
**Firmware recovery / reflash**	$0	User (via app) or remote Ambassador assist	30 min
**Panic-wipe**	$0 (user-initiated emergency)	User	60 seconds
**Post-panic-wipe re-provisioning**	$0	User or Ambassador	15 min
**Weatherseal refresh** (Cam outdoor, Bell)	$10 gasket kit + $25 service + shipping	Ambassador	5 days
**End-of-life recycling**	$0	WanderVerse	—
**Physical damage (user fault)**	repair cost + $40 service	Ambassador	5-10 days
**Total loss** (unrepairable)	45% of original purchase as credit toward replacement	—	—

---

DIY policy — what voids warranty and what doesn't

What you can DIY without voiding warranty

• microSD swap on any cam or Bell
• Lens swap on Cam (IN/OUT/PRO)
• Cam cover/bezel swap (3D-printed or purchased)
• Bell faceplate swap
• Lock battery replacement
• Lock re-key (using standard keyway re-keying tool)
• Lock fingerprint enrollment/deletion via app
• HAVEN conversion kit install (LoRa + shroud + tamper)
• Cam-BATT cell replacement
• Cam-BATT solar panel add
• Mounting bracket swap
• Firmware update via app
• Factory reset
• Panic-wipe
• Privacy settings changes
• Enabling/disabling feature flags (radar, audio, etc.)
• 3D-printing replacement covers from published STLs
• Installing community-provided Frigate detection models (WanderStore)
• Adding community custom chimes (Bell)

What voids warranty on a specific module only

• Physical damage to that module (drop, liquid beyond rating, impact beyond spec)
• User-initiated rework outside the DIY scope above (soldering, chip replacement, PCB modification)
• Flashing non-WanderVerse-signed firmware
• Disassembling a sealed sub-assembly (e.g., fingerprint sensor module)
• Running motor beyond specified duty cycle (Lock)

What voids whole-device warranty (rare — only genuine negligence)

• Removal of the Ambassador signature (tampering-equivalent; provenance-critical)
• Use outside intended environment (submerged beyond IP rating; sustained temps outside -20 to +50°C)
• Unauthorized commercial resale as "new"
• Bypassing the secure boot chain with malicious firmware (different from legit rollback)

What opens specific secondary warranties

• User-DIY disassembly of outdoor/waterproof-rated device back panel for any reason: opens waterproofing warranty until re-tested
• Our solution: send-back re-test ($40 + shipping) to restore
• Sensor module-level replacement by user (Bio fingerprint, IMX678 sensor): opens biometric accuracy warranty until re-enrolled/calibrated
• Our solution: full re-calibration via Ambassador ($25)

Community-made accessories (straps/covers/chimes/detection models) warranted by maker, not WanderVerse

---

Send-back service procedure

For the user

1. Open WanderGuard app → Device → Service → Request Send-back 2. Select service type (repair / upgrade / refresh / escutcheon finish / etc.) 3. Review estimated cost breakdown (parts + service fee + shipping) 4. Choose Ambassador (or auto-assign based on geography + workload) 5. Pay via integrated Stripe checkout (prepaid for in-warranty; charged otherwise) 6. Print shipping label (prepaid both ways for in-warranty) 7. CRITICAL: retain the signed Ambassador card — ship device only; card stays with you as proof of Ambassador-build provenance 8. Drop off at any carrier 9. Track in app: Received → Diagnosed → Ambassador-assigned → In work → Quality check → Shipped 10. Return (typically 5-7 business days)

For the Ambassador at depot

1. Receive package; scan tracking to update user's WanderOS service history 2. Open device (T10/T5 Torx) using provided service tools 3. Photograph pre-service condition 4. Run incoming diagnostic (production test replay) — identifies the actual problem 5. Perform requested work (module swap, upgrade, cover refresh, etc.) 6. Re-seal with fresh gasket if case was opened (outdoor/waterproof SKUs) 7. Run production test fixture (90-240s automated) 8. Per-SKU additional QA: IP65 pressure test for outdoor; motor-noise for Lock; fingerprint re-enrollment for Bio 9. Photograph post-service condition 10. Pack in replacement pulp tray + ship 11. Scan tracking update 12. Log service event to unit history (permanent record in NVMEM)

Panic-wipe recovery procedure

If user triggered panic-wipe in emergency: 1. Device is factory-reset but hardware intact 2. User can self-re-provision via fresh setup QR in app 3. Ambassador assistance available if user prefers (via chat/Discord) 4. Audit log was intentionally wiped — this is the feature, not a bug 5. If user wants "restore last-good config" — NOT provided; panic-wipe is designed to be irreversible

Ambassador-handling of HAVEN orders

All HAVEN orders require additional protocols:

• Ambassador trained on survivor-safety orientation
• Confidential-ship: plain packaging, no "WanderGuard" branding visible
• Shipping address verified via WWP secure-address protocol if needed
• Return shipping label doesn't go to user's physical address if flagged
• Panic-wipe default-on + confirmed at assembly
• Duress code set at factory as placeholder; user changes on first-pair

---

Ambassador rotation + provenance

Each unit has permanent service history accessible via serial + QR code on interior service card:

• Original assembly: Ambassador name, date, build config, city
• All service events: date, Ambassador, work performed, parts used, photos
• Firmware version history
• Any module upgrades + when

Ambassador signature can rotate — if a different Ambassador services your device: 1. Keep original Ambassador's signature (default — card stays) 2. Co-sign (Ambassador adds secondary glyph noting service) 3. New signature (user-requested — replace with current Ambassador)

Optional per-service; default preserves original Ambassador's provenance + story.

---

Lux Artisan custom commissions (Lock escutcheon primarily)

Ultra-Lux tier allows per-order commission work for escutcheon + faceplate (Bell):

• User selects from Artisan roster (specialty: engraving, walnut inlay, leather wrap, hand-etch, heritage finish)
• User commissions custom finishes (motifs, symbols, engraving, family crest)
• Personal materials accepted (heirloom wood, ancestor brass, family piece) subject to Artisan review
• User receives build updates + photos
• Pay premium (+$80-500 over standard Lux)

Timeline: 2-6 weeks depending on complexity.

---

7-year parts guarantee

Per Standard 4 (No Planned Obsolescence), WanderVerse commits to producing + stocking spare parts for 7 years after a tier's EOL announcement.

Timeline (2027-Q2 first-ship SKUs — Cam IN/OUT + Bell Std + Lock Std)

• 2027-Q2 — first customer ship
• 2030-Q2 — typical hardware generation transition (v2 launch)
• 2030-2037 — 7-year parts guarantee active — all v1.0 components available
• 2037+ — community-supported (STL files open, schematic available, parts catalog via direct Ambassador sourcing)

Timeline (2027-Q3 first-ship SKUs — Cam Pro/Batt + Bell Pro + Lock Bio)

• 2027-Q3 — first customer ship
• 2030-Q3 — v2 tier transition
• 2030-2037 — 7-year parts guarantee active
• 2037+ — community-supported

What this guarantees

• Battery replacements (all SKUs)
• Sensor module replacements (IMX415/IMX385/IMX678 sourcing or equivalent)
• Lens replacements (M12 mount — commodity-standard)
• Motor replacements (Lock)
• Keypad + haptic replacements (Lock)
• Cover/faceplate/escutcheon refreshes
• All fasteners + gaskets
• Firmware security patches + OTA updates (minimum; may exceed)
• Ambassador-depot service availability (scaled to demand)

What it doesn't guarantee

• Feature parity with current tier (you can't upgrade v1 Cam-IN to v3 AI-enabled features if they require new mainboard)
• Component cost stability (supply chain inflation applies)
• Ambassador-depot may consolidate locations (but service remains available)
• Third-party platform compatibility if Apple/Google/Matter changes drastically

---

Upgrade pathways

Within-SKU (Ambassador send-back, $25 + parts + shipping)

• Escutcheon finish refresh — any Lock: 5-day turnaround
• Lens upgrade — Cam IN/OUT/PRO: 3 days
• Lux glyph add — any Pro SKU: 5 days
• Fingerprint capacity change — Lock Bio: firmware-only, instant
• HAVEN conversion — any Pro SKU + conversion kit: user-DIY 10 min, $49

Tier-upgrade (trade-in credits)

• Cam Indoor → Cam Outdoor: 30% Indoor credit toward Outdoor
• Cam Outdoor → Cam Pro: 40% Outdoor credit toward Pro
• Bell Standard → Bell Pro: 35% Std credit toward Pro
• Lock Standard → Lock Biometric: 40% Std credit toward Bio (escutcheon + deadbolt reusable on same door)

All trade-ins: device must be in working order; cosmetic damage acceptable with reduced credit.

Intergenerational upgrades (v1.0 → v2.0 when future gen launches)

• Same trade-in credits apply toward next-generation
• Ambassador signature card transferable (to new device) or retained (collectible)
• Your 2027 Cam Outdoor has 30% trade-in value in 2030 toward Cam Outdoor v2

---

Compared to competitors

Commitment	WanderSecurity Trio	Ring	Nest	Arlo	Eufy	Unifi Protect	August	Schlage Encode	Yale Assure 2
2-year full warranty	✅	✅ 1 yr	✅ 1 yr	✅ 1 yr	✅ 1 yr	✅ 1 yr	✅ 1 yr	✅ 3 yr	✅ 3 yr
7-year spare parts	✅	❌ 2-3 yr	❌ 3-5 yr	❌ 2-3 yr	❌ 2-3 yr	✅ 3-5 yr	❌ 2-3 yr	❌ 3 yr	❌ 3 yr
User-DIY without void	✅ explicit	🟡 unclear	❌	❌	❌	🟡	🟡	🟡	🟡
Send-back repair	✅ all SKUs	🟡 RMA only	🟡	🟡	🟡	❌ replace-only	🟡	🟡	🟡
Battery replacement (user)	✅ Cam-BATT + Lock	❌	❌	❌	❌	N/A wired	✅ some models	✅ AA	✅ AA
Escutcheon finish refresh	✅	N/A	N/A	N/A	N/A	N/A	🟡	🟡	🟡
Module swaps (lens, motor, sensor)	✅	❌	❌	❌	❌	🟡 pro	❌	❌	❌
Open STL files	✅	❌	❌	❌	❌	❌	❌	❌	❌
Transparent repair pricing	✅	🟡	🟡	🟡	🟡	✅	🟡	🟡	🟡
Right-to-repair legal alignment	✅ MN/CA/NY 2024+	🟡	🟡	🟡	🟡	✅	🟡	🟡	🟡
Ambassador-named assembly	✅	❌ Foxconn	❌	❌	❌	❌	❌	❌	❌
Duress code (Lock)	✅ first-class	N/A	N/A	N/A	N/A	N/A	❌	❌	❌
Panic-wipe (survivor-safe)	✅	❌ FTC settlement 2023	❌	❌	❌	❌	❌	❌	❌
Abuser-revocation + audit	✅	❌ FTC settlement	❌	❌	❌	🟡 biz-focused	❌	❌	❌
End-of-life free recycling + credit	✅	🟡 trade-in	🟡 trade-in	🟡 trade-in	🟡	🟡	🟡	🟡	🟡

The contract: we actually honor repair culture + survivor safety. Not a tagline.

---

Service operations KPIs

Tracked monthly

• Send-back ticket volume by SKU + service type
• Ambassador depot turnaround time (target: <5 business days 95th percentile)
• Repair success rate (target: ≥95%)
• First-time-fix rate (no re-sends) (target: ≥90%)
• Customer satisfaction post-service (NPS target: ≥50)
• Cost per repair vs cost of new device (health metric; track for subsidized-parts viability)

Tracked quarterly

• 7-year spare-parts inventory health per SKU (warehouse stock vs projected demand)
• Ambassador capacity vs demand
• Warranty claim rate per SKU (identifies bad-actor components)
• DIY-flagged module failures (identifies design weaknesses)
• Panic-wipe invocations (counts — privacy-preserving, no details)

Tracked annually

• Field warranty claim rate per tier (target: <3% per WanderVerse family)
• DOA rate (target: <0.5%)
• Battery health at 1-yr / 3-yr / 5-yr for Cam-BATT cells + Lock battery life actual vs spec

---

End-of-life

• WanderVerse accepts any WanderSecurity device for free recycling + $15 credit toward next-generation or any WanderVerse product
• Batteries removed before recycling (Lock AA → standard; Cam-BATT 18650 + Bell LiPo → specialty e-waste)
• Aluminum + zinc → 100% recyclable
• PCB → WanderVerse-audited e-waste processors
• microSD cards → wiped (DoD 3-pass or secure-erase) before recycling

---

Ambassador service training

Per-service-type training curriculum:

• Tier 1 ops (cover/faceplate/lens swap, re-key, firmware recovery) — any Ambassador, 2 hrs
• Tier 2 ops (escutcheon refresh, battery replacement, heatsink, PoE module) — certified Ambassadors, 1 day
• Tier 3 ops (motor replacement, sensor module replacement, NPU board) — senior Ambassadors, 3 days
• HAVEN-specific (survivor protocols, confidential ship, panic-wipe recovery) — select Ambassadors, 2 days
• Lux Artisan (escutcheon hand-finish, engraving, custom commissions) — specialty track, ongoing

Ambassador workstation spec for service

• All tools for per-SKU disassembly + re-assembly
• Pressure-test chamber (IP65 validation)
• Motor-noise test fixture (Lock)
• Production test fixture (shared with original-assembly)
• Parts inventory + stock levels for 7-year commitment
• Photo station + service-log tablet (WanderOS service app)

---

Summary

• 2-year full warranty + 7-year spare parts commitment across 8 SKUs + HAVEN variants
• User-DIY enabled for common tasks (microSD, lens, batteries, covers, re-key, HAVEN conversion)
• Ambassador send-back for module-level work ($25 service + parts + shipping; 5-day turnaround)
• Panic-wipe + factory reset + abuser revocation are built-in safety/service features, not repairs
• Per-unit service history accessible via serial + QR
• Ambassador provenance preserved through service rotations (user choice)
• Open STL + schematic staged-publication for community repair support beyond 7-year window

This is the contract: repairability is structural, not marketing.

Open STL files

WanderSecurity Trio — Open STL Files Registry

Published under Creative Commons BY-SA 4.0 for standard covers, mounts, and accessories (fully open — remix, redistribute, share-alike). Lux Ambassador-made items (PVD-coated zinc escutcheons, hand-finished aluminum faceplates, engraved glyph plates) are NOT published — those are Ambassador-produced per-order and part of the social-impact commitment.

---

Camera STLs

WanderCam Indoor (Wedge-S Indoor chassis)

• cam-indoor-cover-midnight.stl — Midnight primary cover. CC BY-SA 4.0.
• cam-indoor-cover-fog.stl — Fog (light grey) primary cover. CC BY-SA 4.0.
• cam-indoor-cover-rose.stl — Rose gold-tint primary cover. CC BY-SA 4.0.
• cam-indoor-cover-olive.stl — Olive green primary cover. CC BY-SA 4.0.
• cam-indoor-cover-cream.stl — Cream primary cover. CC BY-SA 4.0.
• cam-indoor-mount-magnetic.stl — Magnetic base (shelf/desk). CC BY-SA 4.0.
• cam-indoor-mount-vesa.stl — VESA 75mm adapter. CC BY-SA 4.0.
• cam-indoor-mount-tripod.stl — 1/4-20 tripod adapter. CC BY-SA 4.0.

WanderCam Outdoor (Wedge-S Outdoor chassis)

• cam-outdoor-cover-midnight.stl — Midnight UV-stable outdoor cover. CC BY-SA 4.0.
• cam-outdoor-cover-fog.stl — Fog. CC BY-SA 4.0.
• cam-outdoor-cover-forest.stl — Forest green. CC BY-SA 4.0.
• cam-outdoor-cover-stone.stl — Stone (sand). CC BY-SA 4.0.
• cam-outdoor-cover-raven.stl — Raven (matte black). CC BY-SA 4.0.
• cam-outdoor-mount-wall-arm.stl — Wall-arm bracket 6 in extension. CC BY-SA 4.0.
• cam-outdoor-mount-soffit.stl — Soffit/eave mount. CC BY-SA 4.0.
• cam-outdoor-mount-pole.stl — Pole/post clamp mount. CC BY-SA 4.0.
• cam-outdoor-mount-corner.stl — Corner-of-house 90° bracket. CC BY-SA 4.0.

WanderCam Pro (Soffit-L chassis — aluminum base, PC cover)

• cam-pro-cover-overlay-midnight.stl — decorative front cover overlay (not the aluminum base which is machined). CC BY-SA 4.0.
• cam-pro-cover-overlay-stone.stl — CC BY-SA 4.0.
• cam-pro-cover-overlay-forest.stl — CC BY-SA 4.0.
• cam-pro-cover-overlay-raven.stl — CC BY-SA 4.0.
• cam-pro-mount-soffit-heavy.stl — reinforced soffit mount (for heavier Cam Pro). CC BY-SA 4.0.
• cam-pro-heatsink-fin-grille.stl — optional decorative grille over aluminum back heatsink. CC BY-NC 4.0 (preserve aluminum cooling design — commercial print not allowed).
• Aluminum back plate + heatsink — NOT published (Ambassador-CNC'd; thermal-design-critical).
• LED spotlight optic assembly — NOT published (optical-design-critical).

WanderCam Battery (Wedge-S Battery chassis)

• cam-batt-cover-midnight.stl — CC BY-SA 4.0.
• cam-batt-cover-fog.stl — CC BY-SA 4.0.
• cam-batt-cover-forest.stl — CC BY-SA 4.0.
• cam-batt-cover-stone.stl — CC BY-SA 4.0.
• cam-batt-battery-door.stl — replacement battery door with gasket channel. CC BY-SA 4.0.
• cam-batt-solar-mount.stl — solar panel angled-mount bracket. CC BY-SA 4.0.
• cam-batt-mount-tree-strap.stl — tree-strap mount (for no-wall installs). CC BY-SA 4.0.

---

Doorbell STLs

WanderBell (Standard + Pro — Doorbell-M chassis)

• bell-faceplate-brushed-alu.stl — reference for brushed-aluminum faceplate (actual aluminum version is Ambassador-CNC'd). CC BY-NC 4.0.
• bell-faceplate-matte-black-polymer.stl — matte black polymer faceplate. CC BY-SA 4.0.
• bell-faceplate-bronze-polymer.stl — bronze-tone polymer faceplate. CC BY-SA 4.0.
• bell-faceplate-brass-polymer.stl — brass-tone polymer faceplate. CC BY-SA 4.0.
• bell-faceplate-custom-blank.stl — blank template for user-custom design. CC BY-SA 4.0.
• bell-mount-bracket-standard.stl — standard wall-stud doorbell bracket. CC BY-SA 4.0.
• bell-mount-bracket-side-angled.stl — side-entry angled bracket (for doorframe-limited installs). CC BY-SA 4.0.
• bell-mount-bracket-flush.stl — flush-mount bracket (in-wall). CC BY-SA 4.0.

---

Lock STLs

WanderLock (Standard + Biometric)

• Exterior escutcheon (PVD-coated zinc) — NOT published; Ambassador-produced with specific PVD process. Finish options are ordered, not printed.
• lock-interior-cover-template.stl — cover plate template for interior escutcheon overlay. CC BY-SA 4.0.
• lock-retrofit-adapter-bracket.stl — universal retrofit adapter for existing deadbolt reuse. CC BY-SA 4.0.
• lock-strike-plate-reinforced.stl — reinforced strike plate for weak door jambs. CC BY-SA 4.0.
• lock-cable-guide-interior.stl — cable guide for through-door wire routing. CC BY-SA 4.0.
• lock-install-hole-template.stl — 2-3/8" + 2-3/4" backset + 1" bolt throw installation drill template. CC BY-SA 4.0.

HAVEN variants

• haven-cam-stealth-shroud.stl — opaque LED shroud for Cam-OUT/PRO-HAVEN. CC BY-SA 4.0.
• haven-bell-stealth-shroud.stl — opaque LED shroud for Bell-PRO-HAVEN. CC BY-SA 4.0.
• haven-lock-stealth-shroud.stl — opaque LED shroud + tamper-sensor bracket for Lock-HAVEN. CC BY-SA 4.0.
• haven-lora-antenna-mount.stl — low-profile LoRa antenna mount (HAVEN variants). CC BY-SA 4.0.

---

Shared accessories

• signature-card-holder.stl — display stand for Ambassador signature card. CC BY-SA 4.0.
• tool-caddy.stl — install-tool organizer (T10 + T5 + spudger). CC BY-SA 4.0.
• cable-strain-relief-poe.stl — PoE cable strain-relief clamp for outdoor installs. CC BY-SA 4.0.
• microsd-storage-card.stl — printed storage card for spare microSDs. CC BY-SA 4.0.
• wall-install-backer-plate.stl — backer plate for drywall installs (load distribution). CC BY-SA 4.0.

---

Total published STL count

• 20 cam STLs (5 SKU variants × 4-6 options each)
• 9 bell STLs (faceplates + mounts)
• 6 lock STLs (retrofit + install + cover overlays)
• 4 HAVEN STLs (stealth shrouds + antenna)
• 5 shared accessories
• = 44 STL files published at launch

Plus additional community-contributed STLs via the WanderVerse STL Gallery.

---

Print guidelines

Cam covers + Bell polymer faceplates + Lock covers

• Material: ASA (UV-resistant, recommended for outdoor) or ABS (indoor only) or PETG (budget option, indoor)
• Layer height: 0.15 mm for visible surfaces; 0.2 mm acceptable for internal mounts
• Wall thickness: 3 perimeters (0.9 mm at 0.3 mm extrusion) for outdoor covers; 2 for indoor
• Infill: 25% grid for structural parts; 15% cubic for covers
• Supports: tree supports on overhangs; chamfers designed to minimize need
• Print orientation: flat, visible face up
• Print time: 2-5 hrs on FDM printer (Bambu X1C, Prusa Mk3S+, etc.)

Outdoor-rated ASA print specifics

ASA recommended for outdoor camera + bell covers due to:

• UV stability (5+ years outdoor)
• Temperature resistance -20°C to +90°C
• Impact resistance similar to ABS
• ABS warping risk mitigated

If printing ABS for outdoor:

• UV-stabilize with clear coat (acrylic varnish or marine polyurethane)
• Note that ABS without UV stabilization will yellow + embrittle in 1-2 yrs

PETG for indoor + low-stress parts

PETG is friendly, strong, and easy to print — ideal for:

• Cam Indoor covers (no UV exposure)
• Tool caddy, signature card holder
• Retrofit bracket (not outdoor)

---

Customize in CAD (all standard parts)

All standard polymer parts published as both STL (print-ready) AND STEP (editable solid model):

• *.step — editable in Fusion 360, SolidWorks, FreeCAD, OnShape, Shapr3D

Modify to taste: change colors, add venting, emboss your name, change thickness, add signage, add wiring channels.

Note: modifications that affect IP65 sealing (outdoor covers) require pressure re-test. WanderVerse service doesn't cover IP65 warranty on user-modified covers.

---

Community remix hub

Submit your remixes to the WanderVerse STL Gallery (wanderverse.com/stl-gallery). Popular community designs may be selected for:

• Featured placement on the gallery
• Inclusion in WanderStore as community-designed purchasable items (Ambassador-printed on demand)
• WanderVerse Maker Award — annual community recognition
• Free unit for best-of-the-year designs

Submission rules

• Your own original work (or properly-licensed derivative)
• No infringement of WanderVerse trademarks or Lux-tier exclusives
• Tested print + photo of result required
• Open license (CC BY-SA 4.0 or more permissive)
• IP65 compliance not required for remixes (user's responsibility to test if outdoor)

Particular encouragement for

• Disability-accessible variants (one-handed install brackets, Braille keypad overlays for Lock, large-button remakes)
• Pride-collection color variants (seasonal; WWP official Pride Month selection)
• International cultural pattern overlays (submitted by community; vetted for respect)
• Activity-specific variants (shop/garage/barn install brackets; outdoor harsh-environment covers)
• Survivor-safety variants (unmarked shipping box patterns, plain-label stickers)

---

Schematic + PCB files (staged publication)

Schematic PDFs published for educational purposes under CC BY-NC-SA 4.0 (view-only; no commercial PCB fork without partnership):

• mainboard-schematic-cam-in-v1.0.pdf — post-EVT, expected 2027-Q2 publication
• mainboard-schematic-cam-out-v1.0.pdf — same
• mainboard-schematic-cam-pro-v1.0.pdf — post-DVT (more sensitive IP), expected 2027-Q3
• mainboard-schematic-bell-std-v1.0.pdf — 2027-Q2
• mainboard-schematic-bell-pro-v1.0.pdf — 2027-Q3
• mainboard-schematic-lock-std-v1.0.pdf — 2027-Q3
• mainboard-schematic-lock-bio-v1.0.pdf — 2027-Q4 (post-cert)

Full KiCad source NOT published at launch — staged openness matches Framework Laptop's approach: progressively more open as product matures + competitive moat from HW design becomes less threatened. Post-PVT success, KiCad sources candidate for publication under CC BY-NC-SA 4.0 (no commercial fork).

---

Future STL additions

Reserved slots for future community + Ambassador-contributed items:

• Per-Ambassador design series (hand-designed covers reflecting Ambassador's own cultural/artistic voice)
• Season-limited collaboration covers (Pride Month, trans-flag colors, local LGBTQ+ organization partnerships)
• Accessibility variants (physically adapted for various disabilities)
• Regional variants (international doorbell box compatibility, EU-profile lock brackets)

---

Licensing summary

Item class	License	Rationale
Standard cam/bell/lock polymer covers + overlays	CC BY-SA 4.0	Fully open — remix, commercial print OK
Outdoor UV-rated covers (printed ASA)	CC BY-SA 4.0	Same — user responsibility to UV-rate
Mounts + brackets + tools	CC BY-SA 4.0	Fully open
Retrofit + install templates (Lock)	CC BY-SA 4.0	Fully open
HAVEN stealth shrouds	CC BY-SA 4.0	Fully open — want survivor-community to fork + adapt
Reference aluminum faceplate CAD (Bell)	CC BY-NC 4.0	Personal machining OK; no commercial reproduction of the Lux aluminum aesthetic
Decorative grilles over Cam-PRO heatsink	CC BY-NC 4.0	Preserve aluminum thermal-design intent
Schematics (when published)	CC BY-NC-SA 4.0	Educational + share-alike; no commercial fork
Lux Ambassador-made items (PVD escutcheons, hand-painted covers, engraved glyphs)	NOT published	Social-impact; Ambassador-produced per-order

---

Why staged openness

Framework Laptop's model:

• Day 1: enclosure STLs, basic CAD, community modifications welcomed
• Year 1: schematic PDFs published
• Year 2-3: full KiCad sources published
• Year 5+: everything open

WanderVerse adopts this pattern. At launch:

• Covers + mounts + retrofit brackets: fully open (CC BY-SA 4.0)
• Reference aluminum finishes: CC BY-NC 4.0 (personal use OK)
• Lux Ambassador-made: never published (that's the craft)
• Schematics: post-EVT/DVT staged (CC BY-NC-SA 4.0 when published)
• Full KiCad: post-PVT success, candidate (CC BY-NC-SA 4.0 if published)

The makers half of the WanderStore ecosystem lives here. Community can print, remix, submit back — and the best submissions become Ambassador-produced WanderStore items with 85% revenue to the creator.

---

Questions + community

• WanderVerse STL gallery: wanderverse.com/stl-gallery
• Community Discord: Maker Channel + Security Channel
• Issue tracking: GitHub wanderverse/wandersecurity-stl
• Submission email: [email protected]

---

Summary

• 44 STL files published at launch across Cam, Bell, Lock, HAVEN variants, shared accessories
• Standard parts: full CC BY-SA 4.0 (open remix + commercial print)
• Reference aluminum CAD: CC BY-NC 4.0 (personal only)
• Lux items: not published (Ambassador-made)
• Schematics: staged publication post-launch (CC BY-NC-SA 4.0)
• Community contribution: celebrated, rewarded, incorporated into WanderStore + Ambassador-print network

Repair culture is structural, not marketing.