Service flow & 7-year parts

WanderBand — Service Flow + DIY Warranty Policy

Complete service model: 2-year full warranty, 7-year spare parts, Ambassador-first repair, user-DIY enabled.

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Service categories

Category	Cost	Handled by	Turnaround
**In-warranty repair**	$0 + shipping covered both ways	Ambassador depot	5-7 days
**Out-of-warranty repair**	repair cost + $25 service + shipping	Ambassador	5-7 days
**User-paid sensor puck upgrade** (v1.5→v2)	puck cost + $25 service + shipping	Ambassador	5 days
**Cover/finish refresh**	cover cost + $25 service + shipping	Ambassador	5-7 days
**Lux Artisan re-finish / custom commission**	$150-500 Artisan labor + materials	Ambassador Artisan (specialized)	2-4 weeks
**Battery replacement (DIY)**	$40-60 battery kit + shipping	User	30 min
**Battery replacement (send-back — preserves waterproof warranty)**	$50-60 battery + $25 service + shipping	Ambassador	5 days
**Strap swap**	strap cost (if not in-stock) + shipping	User	10 seconds
**Module install (cellular, LoRa, glucose puck upgrade)**	module cost + shipping	User	5-10 min DIY
**Display replacement (Ambassador-only)**	display cost + $40 service + shipping	Ambassador	7 days
**Sapphire crystal replacement (Pro+/Ultra)**	$150-250 crystal + $40 service + shipping	Ambassador	7 days
**Firmware reflash (user-DIY if stuck)**	free	User (via app)	same-day
**Full factory reset / recovery**	$0	User or remote Ambassador assist	30 min
**End-of-life recycling**	$0	WanderVerse	—
**Physical damage (user fault)**	repair cost + $40 service	Ambassador	5-10 days
**Total loss (unrepairable)**	45% of original purchase price as credit toward replacement	—	—

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DIY policy — what voids warranty and what doesn't

What you can DIY without voiding warranty

• Strap swap (all tiers) — 22mm quick-release
• Cover swap on Standard+ (color change) — Torx T10
• Sensor puck swap on Pro+ — T5 Torx + spudger
• Module install (cellular, LoRa) on Pro+ — M.2 slot
• Charging dock swap (spare, travel)
• Firmware update via app
• Factory reset
• Calibration re-run
• 3D-printing replacement covers from published STLs
• Enabling/disabling platform features (radios-off mode, always-on display, etc.)

What voids warranty on a specific module only

• Physical damage to a specific module (drop, liquid beyond rating, extreme temperature, mechanical impact beyond spec)
• User-initiated rework outside the DIY scope above (soldering, chip replacement)
• Flashing non-WanderVerse-signed firmware that bypasses security features

What voids whole-device warranty (rare, only genuine negligence)

• Removal of the Ambassador signature card/plate (tampering-equivalent; provenance-critical)
• Use outside intended environment (submerged beyond rating, mechanical damage beyond IK08 spec)
• Unauthorized commercial resale as "new"

What opens waterproofing warranty specifically

• User-DIY battery replacement — the silicone gasket re-seal is tricky; we offer send-back as default to preserve waterproofing warranty.
• User-DIY case back opening for any reason — same.

WanderVerse offers:

• Free waterproof re-test + certification after any Ambassador-performed service (covered under warranty)
• Paid waterproof re-test for user-DIY battery replacement — $40 at Ambassador depot, 2-3 day turnaround

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Send-back service procedure

For the user

1. Open WanderBand app → Device → Service → Request Send-back 2. Select service type (repair / upgrade / cover refresh / etc.) 3. Review estimated cost breakdown 4. Choose Ambassador (or auto-assign) 5. Pay via integrated checkout (Stripe) 6. Print shipping label (prepaid for in-warranty; charged otherwise) 7. CRITICAL: retain signed Ambassador card — ship device only, keep the card as proof of original Ambassador provenance 8. Drop off at any carrier location 9. Track in app: "Received → Diagnosed → Ambassador-assigned → In work → Quality check → Shipped" 10. Return device (typically 5-7 business days)

For the Ambassador at depot

1. Receive package; scan tracking to update user's WanderOS service history 2. Open device (T5 Torx); inspect; photograph pre-service condition 3. Perform requested work (module swap, puck upgrade, cover, etc.) 4. If Ambassador changed (different Ambassador doing repair vs original assembly): note in service log, offer to update signature card (user can request new Ambassador's signature or keep original) 5. Re-test on production test fixture (90-180s automated + biometric re-calibration) 6. If Lux tier: Ambassador Artisan hand-finishes new components as needed 7. Re-seal with new gasket (if case was opened) 8. Water-test to pressure rating 9. Pack in replacement pulp tray + ship 10. Scan tracking update 11. Log service event to unit history (permanent record)

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Ambassador rotation + provenance

Each unit has a permanent service history accessible via serial + QR code on case back. The history shows:

• Original assembly: Ambassador name, date, build config
• All service events: date, Ambassador name, work performed, parts used
• Firmware version history
• Any module upgrades + when

Ambassador signature can rotate — if a different Ambassador services your device, they can either: 1. Keep original Ambassador's signature — the card/glyph plate stays 2. Co-sign — Ambassador adds secondary glyph/card noting service work 3. New signature (user-requested) — replace with current Ambassador's signature

This is optional per-service; default behavior preserves original Ambassador's provenance.

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Lux Artisan custom commissions

Ultra Lux Artisan tier allows per-order commission work. User can:

• Choose specific Ambassador from the Artisan roster (includes specialty work: walnut inlay, leather tooling, hand-paint, etc.)
• Commission custom finishes not in the standard catalog (user-requested motifs, meaningful symbols, custom engraving)
• Provide personal materials (heirloom wood, ancestor brass, etc.) to be incorporated (subject to Artisan review)
• Receive build updates + photographs during Artisan's work
• Pay premium (+$150-500 over standard Lux pricing depending on scope)

Timeline: 2-4 weeks typical; longer for complex commissions.

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7-year parts guarantee

Per Standard 4 (No Planned Obsolescence), WanderVerse commits to producing + stocking spare parts for 7 years after a tier's EOL announcement.

Timeline for Lite (first tier to ship 2027-Q3)

• 2027-Q3 — first ship
• 2030-Q3 — typical hardware generation transition; Lite v2 may launch
• 2030-2037 — 7-year parts guarantee active — all Lite v1 components available
• 2037+ — community-supported (STL files remain open, schematic available, replacement parts catalog may require direct Ambassador sourcing)

What this guarantees

• Battery replacements available
• Sensor puck v1 replacements (even after v1.5+ is standard)
• Cover + strap + charging dock replacements
• Firmware updates for security + compatibility (minimum — may exceed)
• Ambassador-depot service availability (scaled to demand)

What it doesn't guarantee

• Feature parity with current tier (you can't v1.0 hardware-upgrade to v3.0 sensors if they require new mainboard)
• Component costs may exceed original (supply chain inflation)
• Ambassador-depot may consolidate locations (but service remains available)

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Upgrade pathways

Within-tier upgrades (same device, Ambassador-serviced)

• Sensor puck v1 → v1.5 (Standard → Pro-class biometrics): $200 puck + $25 service = $225
• Cover refresh (Standard polymer → Pro CNC): $35-60 + shipping
• Battery replacement (warranty + beyond): $40-60 + shipping (DIY) OR + $25 service (Ambassador)
• Cellular add (Pro base → Pro with cellular): $250 kit + $25 (DIY) OR + $25 service

Tier-upgrades (trade-in)

• Lite → Standard: trade-in Lite for 40% of Lite purchase credit
• Standard → Pro: trade-in Standard for 45% of Standard purchase credit
• Pro → Ultra: trade-in Pro for 50% of Pro purchase credit
• All trade-ins: band must be in working order (tested at intake); cosmetic damage accepted with reduced credit

Rationale: each tier is genuinely different hardware (chassis, sensors, compute); trading up is cheaper than buying new elsewhere but acknowledges different engineering.

Intergenerational upgrades (v1.0 → v2.0 when future tier launches)

• Same trade-in credits apply
• Your 2027 Lite has 40% trade-in value in 2030 toward a Lite v2
• Ambassador signature card transferable (to your 2030 device) or retained (collectible)

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End-of-life

• WanderVerse accepts any WanderBand for free recycling + $15 credit toward new-gen product (any WanderVerse device)
• Battery removed before recycling (recycled separately per local regulations)
• Case aluminum/titanium recycled (100% recoverable)
• PCB to e-waste stream with WanderVerse-audited processors
• Sensor puck can be donated to WanderVerse for hardware-research/museum purposes (collectors' value)

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Compared to competitors

Commitment	WanderBand	Apple	Garmin	Fitbit	Samsung
2-year full warranty	✅	✅ (1yr + AppleCare+ opt)	🟡 1 yr	🟡 1 yr	🟡 1 yr
7-year spare parts	✅	❌ 3-5 yr typical	❌ 2-4 yr	❌ 2-3 yr	❌ 2-4 yr
User-DIY without voiding	✅ explicit policy	❌ warranty void if opened	🟡 unclear	❌	🟡
Send-back service	✅ all tiers	✅ AppleCare	🟡	❌ replace-only	🟡
Battery replacement (user-DIY available)	✅ with waterproof caveat	❌	❌	❌	❌
Module upgrade path	✅ sensor puck swap	❌	❌	❌	❌
Open STL files	✅ straps + covers	❌	❌	❌	❌
Transparent repair pricing	✅	🟡	🟡	🟡	🟡
Right-to-repair legal alignment	✅ Minnesota + CA 2023 compliant	🟡 contested	🟡	🟡	🟡
End-of-life free recycling + credit	✅	🟡	🟡	🟡	🟡

The contract is: we actually honor repair culture. Not a tagline.

Open STL files

WanderBand — Open STL Files Registry

Published under Creative Commons BY-SA 4.0 for Standard-tier straps + accessories (fully open — remix, redistribute, share-alike). Pro CNC covers published under CC BY-NC (personal print OK; no commercial reproduction). Lux Artisan items are NOT published — those are Ambassador-made per-order.

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Files (to be added in Stage 8 production)

Strap STLs (22mm quick-release compatible — all tiers)

• strap-silicone-sport-40mm.stl — Lite 40mm, S/M/L sizes. CC BY-SA 4.0.
• strap-silicone-sport-42mm.stl — Standard 42mm. CC BY-SA 4.0.
• strap-silicone-sport-46mm.stl — Standard/Pro 46mm. CC BY-SA 4.0.
• strap-silicone-sport-49mm.stl — Pro 49mm. CC BY-SA 4.0.
• strap-silicone-sport-52mm.stl — Ultra 52mm. CC BY-SA 4.0.
• strap-nylon-field-size-variants.stl — Nylon field strap template, all sizes. CC BY-SA 4.0.
• strap-woven-braided-base.stl — Base braided strap structure. Users can weave own pattern. CC BY-SA 4.0.
• strap-bike-mount-adapter.stl — 22mm to bike-mount adapter. CC BY-SA 4.0.
• strap-climbing-grip.stl — 22mm to climbing chalk-bag grip. CC BY-SA 4.0.
• strap-dive-extended.stl — Pro+/Ultra dive extender for wetsuit compensation. CC BY-SA 4.0.
• strap-yoga-soft.stl — Soft yoga strap. CC BY-SA 4.0.

Case covers (Standard tier — polymer)

• cover-standard-polymer-42mm.stl — Standard 42mm cover. CC BY-SA 4.0.
• cover-standard-polymer-46mm.stl — Standard 46mm cover. CC BY-SA 4.0.

Case covers (Pro CNC — with license restriction)

• cover-pro-cnc-46mm.stl — Pro 46mm aluminum cover reference. CC BY-NC 4.0. Personal print OK; no commercial reproduction.
• cover-pro-cnc-49mm.stl — Pro 49mm rugged cover. CC BY-NC 4.0.

Lux (NOT published — Ambassador-made per-order)

• Walnut bezels for Ultra — not published
• Hand-painted covers — not published
• Artisan-engraved glyph plates — not published

Accessories

• charging-dock-stand.stl — desktop charging stand for charging dock. CC BY-SA 4.0.
• travel-case-single-band.stl — single-band travel/storage case. CC BY-SA 4.0.
• travel-case-multi-band.stl — 3-band travel case. CC BY-SA 4.0.
• repair-tool-caddy.stl — organizer for tool pouch. CC BY-SA 4.0.
• service-panel-access-template.stl — 3D-print template to practice T5 Torx alignment. CC BY-SA 4.0.

Display-related (advanced users only)

• display-frame-spacer-42mm.stl — alignment fixture if rebuilding case after damage. CC BY-NC 4.0.

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Print guidelines (Standard straps)

• Material: Silicone-like TPU (Shore 70A-90A) OR PETG for rigid variants
• Layer height: 0.15mm
• Wall thickness: 2 perimeters (0.6mm at 0.3mm extrusion)
• Infill: 15% (flexible TPU) or 40% grid (rigid PETG)
• Supports: minimal; tree supports on complex geometries
• Print orientation: flat, strap face-up
• Print time: 2-3 hours on typical FDM printer (Bambu X1C, Prusa Mk3S+, etc.)

Print guidelines (Pro CNC covers — reference)

These are design references for users who want to mill their own aluminum covers:

• Material: 6061-T6 aluminum billet (or 7075-T6 premium)
• CNC: 3-axis minimum; 5-axis recommended for undercut details
• Tool diameter: 1.5mm end mill for main features, 0.5mm for fine detail
• Finish: hand-finish + anodize (Type II Class 2 sulfuric anodize for decorative color)
• Personal-use only per CC BY-NC license

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Customize in CAD (Standard tier)

Standard straps + covers published as both STL (print-ready) AND STEP (editable solid model):

• strap-*.step — editable in Fusion 360, SolidWorks, FreeCAD, OnShape
• cover-standard-*.step — editable

Modify to taste: change colors, surface textures, emboss your name, add custom venting, change thickness, etc.

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Community remix hub

Submit your remixes to the WanderVerse STL Gallery (wanderverse.com/stl-gallery). Popular community designs may be selected for:

• Featured placement on the gallery
• Inclusion in WanderStore as community-designed purchasable items (Ambassador-printed on demand)
• WanderVerse Maker Award — annual community recognition
• Free unit for best-of-the-year designs

Rules for submission:

• Your own original work (or properly-licensed derivative)
• No infringement of WanderVerse trademarks or Lux-tier exclusives
• Tested print + photo of result required
• Open license (CC BY-SA 4.0 or more permissive)

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Schematic + PCB files (future)

Schematic PDFs published for educational purposes under CC BY-NC-SA 4.0 (view-only for community; no commercial PCB fork without partnership):

• mainboard-schematic-v1.0.pdf (post-EVT — expected 2027-Q2 publication)
• sensor-puck-schematic-v1.0.pdf
• sensor-puck-schematic-v1.5.pdf

Full KiCad source NOT published at launch — competitive protection while product is new. Mirror of Framework's staged-openness approach: progressively more open as product matures and competitive moat from hardware becomes less threatened.

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Future STL additions

Reserved slots for future community-contributed items:

• Per-Ambassador strap designs (Ambassador-hand-crafted originals)
• International cultural pattern straps (submitted by community, vetted for respect)
• Disability-accessibility strap variants (one-handed quick-release, sensor-skip pockets, etc.)
• Season-limited collaboration straps (Pride collections, trans-flag colors, local LGBTQ+ organization partnerships)
• Activity-specific (surfing, kayaking, MMA, climbing, archery)

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Questions + community

• WanderVerse STL gallery: wanderverse.com/stl-gallery
• Community Discord: Maker Channel
• Issue tracking: GitHub wanderverse/wanderband-stl

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Summary

• 15+ STLs published across straps + covers + accessories at launch
• Standard tier: full CC BY-SA 4.0 (open remix)
• Pro tier: CC BY-NC 4.0 (personal print OK)
• Lux tier: not published (Ambassador-made)
• Schematic access: staged publication post-launch
• Community contribution: celebrated + rewarded + incorporated into WanderStore

The makers half of the WanderStore ecosystem lives here.