Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.
The inbound diagnostic process for WanderCore devices involves a series of tests to identify any issues with the device. Upon receiving a device, the Ambassador will perform a visual inspection to check for any physical damage. The device will then be connected to a diagnostic computer and run through a series of automated tests using the WanderCore diagnostic tool. These tests will check the device's hardware and software components, including the CPU, memory, storage, and networking capabilities.
The diagnostic tool will also check for any firmware or software issues, including corrupted files or outdated versions. If any issues are found, the Ambassador will troubleshoot the problem and perform any necessary repairs or replacements. The diagnostic process will also include a check for any security vulnerabilities or breaches, and the Ambassador will take steps to address any issues found.
WanderCore devices have several field-replaceable units (FRUs) that can be easily replaced by the Ambassador in the event of a failure. These FRUs include the battery, storage, and networking modules. The Ambassador will have access to a library of replacement parts, including:
The Ambassador will follow a set of procedures for replacing each FRU, including:
1. Removing the device's casing and locating the FRU 2. Disconnecting the FRU from the device's motherboard 3. Removing the FRU from the device 4. Installing the replacement FRU 5. Reconnecting the FRU to the device's motherboard 6. Reassembling the device's casing
The battery service process for WanderCore devices involves checking the battery's health and replacing it if necessary. The Ambassador will use a battery testing tool to check the battery's capacity, voltage, and overall health. If the battery is found to be faulty or degraded, the Ambassador will replace it with a new one.
The replacement battery will be a Panasonic NCR18650B (part number: PAN-NCR18650B), which has a capacity of 3400mAh and a voltage of 3.7V. The Ambassador will follow a set of procedures for replacing the battery, including:
1. Removing the device's casing and locating the battery 2. Disconnecting the battery from the device's motherboard 3. Removing the battery from the device 4. Installing the replacement battery 5. Reconnecting the battery to the device's motherboard 6. Reassembling the device's casing
In the event of a firmware issue, the Ambassador may need to roll back the device's firmware to a previous version. This process involves using the WanderCore diagnostic tool to identify the current firmware version and then downloading and installing a previous version.
The Ambassador will follow a set of procedures for rolling back the firmware, including:
1. Connecting the device to a diagnostic computer 2. Running the WanderCore diagnostic tool to identify the current firmware version 3. Downloading the previous firmware version from the WanderCore repository 4. Installing the previous firmware version on the device 5. Verifying that the device is functioning correctly after the roll-back
When a WanderCore device is decommissioned, the Ambassador will perform a secure-wipe of the device to ensure that all sensitive data is removed. This process involves using the WanderCore diagnostic tool to erase all data on the device, including the operating system, applications, and user data.
The Ambassador will follow a set of procedures for decommissioning and secure-wiping the device, including:
1. Connecting the device to a diagnostic computer 2. Running the WanderCore diagnostic tool to erase all data on the device 3. Verifying that all data has been removed from the device 4. Performing a physical destruction of the device, if required
The Ambassador will maintain a record of all devices that have been serviced, including the device's serial number, the type of service performed, and the date and time of the service. This record will be stored in a secure database and will be used to track the device's history and ensure that it has been properly serviced.
The Ambassador will also maintain a signature record of all devices that have been serviced, including the device's serial number and the Ambassador's signature. This record will be stored in a secure database and will be used to verify the authenticity of the device and ensure that it has been properly serviced.
The following table lists the cost of replacement parts for WanderCore devices, plus a 10% markup:
| Part Number | Description | Cost | Cost + 10% |
|---|---|---|---|
| PAN-NCR18650B | Battery | $10.00 | $11.00 |
| MZ-V7S500B/AM | Storage | $50.00 | $55.00 |
| INTEL-8265NGW | Networking | $20.00 | $22.00 |
| WV-CORE-COMMUNITY | WanderCore community edition | $0.00 | $0.00 |
| WV-CORE-COMMERCIAL | WanderCore commercial edition | $0.85 | $0.94 |
Note: The cost of replacement parts may vary depending on the vendor and the location. The prices listed above are for reference only and may not reflect the actual cost of the parts.
Per the WanderVerse 7-year repair commitment, every mechanical file required to fabricate replacement parts is published here under a permissive license.
enclosure-front.stl — front bezelenclosure-back.stl — back cover (saffron-engraved internal signature)pcb-mount-bracket.stlbattery-tray.stl — T5 Torx, no gluepcb-3d-step.step — full mechanical PCB outlinedrawings.pdf — assembly drawings + tolerance sheetCC-BY-SA 4.0. Replicate, repair, modify, redistribute.
Engraved signature stays inside; do not place wordmarks on the exterior.