Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.
Ambassador-assembled all tiers; 2-year full warranty + 7-year parts commitment.
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| Category | Cost | Who | Turnaround |
|---|---|---|---|
| **In-warranty repair** | $0 + shipping covered both ways | Ambassador depot | 5-7 days |
| **Out-of-warranty repair** | part cost + $25 service + shipping | Ambassador | 5-7 days |
| **NVMe upgrade (DIY)** | drive cost + shipping | User | 5 min |
| **NVMe upgrade (send-back + data migration)** | drive + $35 service + shipping | Ambassador | 5 days |
| **Cellular activation (Ultra)** | eSIM plan cost + optional WanderVerse setup assistance ($25) | User or Ambassador | 15 min - 1 hr |
| **Z-Wave module add (Pro/Ultra)** | $50 module + shipping | User | 2 min DIY |
| **LiFePO4 battery replacement (Ultra DIY)** | $85-120 pack + shipping | User | 15 min |
| **LiFePO4 battery (send-back)** | $85-120 pack + $25 service + shipping | Ambassador | 5 days |
| **Chassis upgrade (Pro/Ultra)** | cover cost + $25 service + shipping | Ambassador | 7 days |
| **Lux Artisan refinish (Ultra)** | $200-500 Artisan labor + shipping | Ambassador Artisan | 2-4 weeks |
| **Firmware reflash / recovery** | free | User via app | 15 min |
| **Full factory reset** | $0 | User | 30 min |
| **Mission Partner on-site install** | $300 base + travel | Ambassador (field) | per-agreement |
| **AI model update (new Llama release)** | $0 | User via app | automatic |
| **End-of-life recycling + trade-in** | $0 + credit toward next-generation | WanderVerse | — |
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WanderVerse offers: paid waterproof re-test at Ambassador depot ($40) for Ultra post-DIY.
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Same pattern as WanderBand + Router family: 1. Request in app → select service → confirm cost 2. Ship band in original box with Ambassador card 3. Track status in app 4. Ambassador services + re-tests + optionally re-signs (or keeps original Ambassador provenance) 5. Device returns within 5-7 days typical
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Same as Router + Band families:
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| From → To | Mechanism | Cost |
|---|---|---|
| Lite → Hub | 🏭 send-back: swap Pi 5 8GB for 16GB | ~$250 Pi 5 cost + $25 service + shipping |
| Hub → Pro | 🏭 send-back: new chassis + Ryzen mini-PC + integration | ~$700 + $50 service + shipping |
| Pro → Ultra | different chassis + 5G + RTK + UPS — buy Ultra, trade-in Pro for 50% credit | trade-in credit |
| Any ← HA user who built their own | **migration service** — move your HA configuration to WanderNode Hub | $50 migration service + hardware |
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WWP Mission Partners (HAVEN, trans clinics, community centers, LGBTQ+ affirming orgs) get:
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| Commitment | WanderNode Hub | Home Assistant Green | Hubitat | SmartThings | Nest Hub |
|---|---|---|---|---|---|
| 2-yr full warranty | ✅ | 🟡 1-2yr | 🟡 1yr | 🟡 1yr | 🟡 1yr |
| 7-year parts | ✅ | ❌ | ❌ | ❌ | ❌ |
| User-DIY friendly | ✅ | ✅ (HA DIY culture) | 🟡 | ❌ | ❌ |
| Uncensored local AI | ✅ | DIY | ❌ | ❌ | ❌ |
| Mission Partner subsidy | ✅ | ❌ | ❌ | ❌ | ❌ |
| Ambassador-assembled | ✅ | ❌ | ❌ | ❌ | ❌ |
| Community-voted mission funding | ✅ | ❌ | ❌ | ❌ | ❌ |
| Open STL + schematic | ✅ | ❌ | ❌ | ❌ | ❌ |
| Right-to-repair alignment | ✅ MN + CA 2023 | ✅ | 🟡 | 🟡 | 🟡 |
Published under Creative Commons licenses. Standard cases = CC BY-SA 4.0 (full open). Pro CNC reference = CC BY-NC 4.0 (personal print OK; no commercial reproduction). Lux covers NOT published (Ambassador-made per-order).
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lite-case-cover-argon-base.stl — Argon NEO 5 replacement cover, standard polymer. CC BY-SA 4.0.lite-case-cover-premium.stl — premium polymer cover. CC BY-SA 4.0.lite-case-cover-vesa-mount.stl — VESA-75 wall-mount variant. CC BY-SA 4.0.lite-case-cover-community-print.stl — community customizable base for 3D-printing. CC BY-SA 4.0.pro-chassis-cover-standard.stl — polymer cover. CC BY-SA 4.0.pro-chassis-cover-cnc-reference.stl — CNC aluminum reference. CC BY-NC 4.0 (personal print OK; no commercial reproduction).pro-chassis-rack-mount-1u.stl — 1U rack mount kit. CC BY-SA 4.0.ultra-chassis-skin-variant-standard.stl — surface detail for 3D-print customization (won't fit — reference only for design language). CC BY-NC 4.0 reference-only.ultra-case-pelican-foam-insert.stl — foam insert for Pelican 1300 case. CC BY-SA 4.0.ultra-wall-mount-rugged.stl — outdoor-rated wall mount. CC BY-SA 4.0.charging-desk-stand-lite-hub.stl — Lite/Hub desktop stand. CC BY-SA 4.0.hub-display-kiosk-mount.stl — Pro/Ultra HAVEN kiosk 7-inch display mount. CC BY-SA 4.0.cable-management-clip-set.stl — rear cable management for Pro/Ultra. CC BY-SA 4.0.repair-caddy.stl — organizer for tool pouch + spare parts. CC BY-SA 4.0.ambassador-signature-plate-reference.stl — Lux glyph plate design reference for personal use. CC BY-NC 4.0.haven-wall-mount-kit.stl — HAVEN safehouse wall-mount with LoRa antenna routing. CC BY-SA 4.0.mission-partner-rack-mount-5u.stl — for stack of WanderNode + WanderRouter Pro + WanderStation. CC BY-SA 4.0.---
For users who want to CNC their own aluminum cover:
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Published as both STL (print-ready) AND STEP (editable solid model):
lite-case-cover-argon-base.step — Fusion 360 / SolidWorks / OnShape editablepro-chassis-cover-standard.step — sameModify: change color, emboss names, add vents, customize pattern, etc.
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Submit to WanderVerse STL Gallery (wanderverse.com/stl-gallery). Popular designs may be:
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Post-EVT (2027-Q2+) we publish:
lite-breakout-schematic-v1.0.pdf — Pi 5 HAT breakout PCB schematic. CC BY-NC-SA 4.0.pro-integration-schematic-v1.0.pdf — 6-layer integration PCB schematic. CC BY-NC-SA 4.0.ultra-integration-schematic-v1.0.pdf — 8-layer with cellular + RTK + UPS. CC BY-NC-SA 4.0.Full KiCad source NOT published at launch. Staged openness per Framework-model (post-launch maturation = progressively more open).
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haven-deployment-documentation.pdf — recommended cable runs + ideal placement for safehouseclinic-deployment-template.pdf — trans health clinic + community center deploymentmobile-deployment-guide.pdf — HAVEN mobile unit (RV/van/Pelican case) setup---
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Reserved slots for:
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