Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.
Complete service model: 2-year full warranty, 7-year spare parts (5-year Micro multi-pack), Ambassador-first repair, user-DIY enabled. Sensor-replacement cadence is first-class — gas-sensor aging + 18650 cycle life drive the service calendar.
---
| Category | Cost | Handled by | Turnaround |
|---|---|---|---|
| **In-warranty repair** | $0 + shipping covered | Ambassador depot | 5-7 days |
| **Out-of-warranty repair** | repair cost + $25 service + shipping | Ambassador | 5-7 days |
| **Sensor refresh (CO2 end-of-life)** | $30 SCD41 + $25 service + shipping | Ambassador | 5 days |
| **Sensor refresh (PM/VOC/NOx end-of-life — SEN55)** | $50 + $25 service + shipping | Ambassador | 5 days |
| **Sensor refresh (HCHO SFA30)** | $40 + $25 service + shipping | Ambassador | 5 days |
| **Field upgrade Room Std → Pro** | $50 parts + $25 service + shipping | Ambassador | 5 days |
| **Field upgrade Room Pro → Ultra** | $80 parts + $25 service + shipping | Ambassador | 7 days |
| **LoRa region change (moved internationally)** | $30 RFM transceiver + $25 service + shipping | Ambassador | 7 days |
| **User-DIY battery swap (CR2477/CR2032)** | $6 spare + shipping (or from any pharmacy) | User | 2 min |
| **User-DIY 18650 pair swap (Outdoor)** | $20 pair + shipping | User | 10 min |
| **User-DIY mounting change** | $0-25 mount + shipping | User | 2-5 min |
| **User-DIY chassis color swap** | $10-40 cover + shipping | User | 5 min |
| **User-DIY cover 3D-print** | free STL; user's own filament | User | 2-3 hr print |
| **Outdoor Pro camera module install (EXPLICIT opt-in)** | $65 module + shipping + Standard 3 ack | User DIY | 10 min |
| **HAVEN Ambassador on-site install (Outdoor fleet)** | $300 base + travel (reduced for Mission Partners) | Ambassador | scheduled |
| **Firmware re-flash / factory reset** | free | User via app | same-day |
| **Full factory reset / recovery (if stuck)** | $0 | User + remote Ambassador assist | 30 min |
| **End-of-life recycling** | $0 | WanderVerse | — |
| **Physical damage (out-of-warranty)** | repair cost + $40 service | Ambassador | 5-10 days |
| **Total loss (unrepairable)** | 45% of original purchase as credit toward replacement | — | — |
---
This is the service-calendar discipline. Gas + particulate sensors age; RF + MEMS + optical sensors rarely do. Budget for sensor refresh is a real line item.
| Sensor | Typical lifetime | Drift behavior at EOL | Service window | Part cost | Service total |
|---|---|---|---|---|---|
| SCD41 CO2 | 5-7 yr | ±200 ppm accuracy degrades to ±500+ | recommend refresh year 6 | $30 | $55 |
| SEN55 PM/VOC/NOx | 8-10 yr | fan failure + particulate count drift | recommend refresh year 9 | $50 | $75 |
| SFA30 HCHO | 10+ yr | drift <±20% over decade | refresh year 10+ if needed | $40 | $65 |
| SHT41 T/RH | 10+ yr | <±1% drift | rarely needs replacement | $10 | $35 |
| BME688 | 10 yr | VOC-index resistance drift | refresh at year 10 | $10 | $35 |
| LD2450 / LD2410C radar | 10+ yr | RF stable; almost never fails | failure-mode-only | $15-20 | $40 |
| BGT60LTR11AIP 60 GHz radar | 10+ yr | RF stable | failure-mode-only | $25 | $50 |
| MLX90640 thermopile | 10+ yr | minor drift | rarely needs replacement | $35 | $60 |
| PIR (AM312/LHI968) | 10+ yr | commodity; rarely fails | failure-mode-only | $5 | $30 |
| VL53L5CX ToF | 10+ yr | optical clean required but rarely replaced | failure-mode-only | $20 | $45 |
| LIS3DH accel | 10+ yr | MEMS stable | failure-mode-only | $5 | $30 |
| 18650 Li-ion (Outdoor pair) | 5-7 yr cycle life | capacity drops to 70-80% | user-DIY refresh year 6 | $20 pair | $20 (DIY) |
| CR2477 coin (Room) | 2-3 yr | voltage drop | user-DIY every 2-3 yr | $6 | $6 |
| CR2032 coin (Micro) | 1 yr | same | user-DIY annually | $0.50-2 | local pharmacy |
WanderSense app tracks cumulative powered-on time per sensor:
Ambassador depot is stocked with refresh parts for minimum 7 years post-SKU-EOL.
---
m-outdoor-cam without completing in-app Standard 3 privacy acknowledgment (bypasses consent framework)WanderVerse offers:
---
1. In WanderSense app → Device → Service → Request Send-back 2. Select service type (repair / sensor refresh / field upgrade / LoRa region change / cover refresh / etc.) 3. Review estimated cost breakdown 4. Choose Ambassador (or auto-assign) 5. Pay via integrated checkout (Stripe); in-warranty items free 6. Print shipping label (prepaid in-warranty; charged otherwise) 7. CRITICAL: retain signed Ambassador card — ship the device only; keep card as provenance 8. Drop off at any carrier location 9. Track in app: "Received → Diagnosed → Ambassador-assigned → In work → Tested → Shipped" 10. Return device (typically 5-7 business days)
1. Receive package; scan tracking → update user's WanderOS service history 2. Open device (T5 Torx); inspect; photograph pre-service 3. Perform requested work (sensor swap, field upgrade, cover, region change) 4. Note Ambassador changes on service log; offer to update signature card (user preserves original by default) 5. Re-run calibration jig (T/RH, lux, radar FOV, gas-sensor burn-in if replaced) 6. Re-test on production test fixture (6-14 tests depending on SKU) 7. Outdoor: re-gasket + IP65 pressure test 8. Write service event to permanent unit history 9. Repack in replacement pulp tray; ship 10. Update tracking
---
Each unit has a permanent service history accessible via serial + QR on case back:
Ambassador signature rotates per user-choice at service: 1. Keep original Ambassador's signature (default) — card stays 2. Co-sign — current Ambassador adds secondary glyph/card 3. New signature — user requests replacement
Per-service optional; default preserves original Ambassador's provenance.
---
For Mission Partners (HAVEN safehouses, trans clinics, community centers, LGBTQ+ org), Ambassador on-site fleet install available:
Cost scaling for Mission Partners includes subsidy:
---
WanderVerse commits to spare parts + firmware maintenance for 7 years after a tier's EOL announcement (5 years for Micro multi-pack batch-economics exception).
---
---
---
| Commitment | WanderSense | Aqara | Hue | Eve | Shelly | Airthings |
|---|---|---|---|---|---|---|
| 2-year full warranty | ✅ | 🟡 1 yr | 🟡 2 yr (limited) | 🟡 1 yr | 🟡 2 yr | 🟡 1 yr |
| 7-year spare parts | ✅ | ❌ 2-3 yr | ❌ | ❌ | ❌ | ❌ |
| User-DIY battery (coin cell) | ✅ | 🟡 (some models) | 🟡 | 🟡 | — | — |
| User-DIY battery (18650 pair) | ✅ Outdoor | ❌ | ❌ | ❌ | ❌ | ❌ |
| Send-back service | ✅ all tiers | 🟡 replace-only | 🟡 replace | 🟡 replace | ❌ | 🟡 |
| Sensor refresh (CO2/VOC/HCHO end-of-life) | ✅ Ambassador | ❌ replace unit | — | ❌ | ❌ | ❌ |
| Field upgrade (Std → Pro) | ✅ send-back | ❌ | ❌ | ❌ | ❌ | ❌ |
| Open STL files | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Published schematic (post-EVT) | ✅ CC BY-NC-SA | ❌ | ❌ | ❌ | ❌ | ❌ |
| ESPHome fallback firmware | ✅ | ❌ | ❌ | ❌ | 🟡 some | ❌ |
| Transparent repair pricing | ✅ | ❌ | ❌ | ❌ | 🟡 | ❌ |
| Right-to-Repair legal alignment | ✅ MN + CA + EU compliant | 🟡 | 🟡 | 🟡 | 🟡 | 🟡 |
| End-of-life recycling + credit | ✅ | 🟡 | 🟡 | 🟡 | 🟡 | 🟡 |
The contract is: WanderSense actually honors repair culture. Not a tagline.
---
GUIDE.mdDFM-DFA-DFT.md_VALIDATION-AND-SENSOR-EXPANSION.mdBOM-modules.csvEvery WanderSense chassis is published as open STL per Platform Standard 2 (open hardware). Most under Creative Commons BY-SA 4.0 (fully open — remix, redistribute, share-alike). Lux-tier Ambassador-made items are NOT published (per-order hand-crafted).
Critical exception: Outdoor IP65 gasket-critical surfaces are factory-only — required dimensional tolerance for IP65 sealing exceeds FDM/SLA hobbyist precision. Cosmetic outer covers for Outdoor are publishable; sealing surfaces are not.
---
chassis-micro-40x20x12.stl — 40×20×12 mm snap-lid ABS dongle. CC BY-SA 4.0.chassis-micro-40x20x12.step — editable solid model for Fusion 360 / SolidWorks / FreeCAD / OnShape.chassis-micro-adhesive-pad-template.stl — alignment template for adhesive mount. CC BY-SA 4.0.chassis-micro-magnetic-adapter.stl — magnetic-plate corner mount adapter. CC BY-SA 4.0.chassis-room-wedge-50x40x18.stl — shared 50×40×18 mm PETG wedge. CC BY-SA 4.0.chassis-room-wedge-50x40x18.step — editable.chassis-room-wedge-ceiling-swivel.stl — ceiling-mount swivel adapter (VESA-75). CC BY-SA 4.0.chassis-room-wedge-high-corner-mount.stl — Blueprint-style high-corner wedge adapter. CC BY-SA 4.0.chassis-room-wedge-magnetic-plate.stl — magnetic plate alternative mount. CC BY-SA 4.0.chassis-room-wedge-v101-extended.stl — v1.0.1 amendment — extended depth to fit SEN55 sensor if Room Pro adopts. Placeholder — ID review pending. CC BY-SA 4.0.chassis-room-ultra-60x50x22.stl — 60×50×22 mm PETG. CC BY-SA 4.0.chassis-room-ultra-60x50x22.step — editable.chassis-room-ultra-thermopile-bezel.stl — optional bezel for MLX90640 thermopile window. CC BY-SA 4.0.chassis-door-std-50x40x18.stl — uses Room wedge STL with doorframe-top orientation option. CC BY-SA 4.0.chassis-door-std-doorframe-mount.stl — doorframe-top adhesive platform. CC BY-SA 4.0.⚠ Gasket-critical inner surfaces NOT published — factory-only for IP65 integrity. Cosmetic outer covers are publishable for appearance customization (user keeps factory inner).
chassis-outdoor-cover-ornament.stl — outer cosmetic cover (does NOT seal). CC BY-SA 4.0.chassis-outdoor-antenna-cover.stl — optional SMA antenna cosmetic cover. CC BY-SA 4.0.chassis-outdoor-pole-mount-adapter.stl — pole-mount adapter template. CC BY-SA 4.0.chassis-outdoor-wall-bracket-guide.stl — wall-mount alignment template for drilling. CC BY-SA 4.0.chassis-outdoor-solar-bird-guard.stl — anti-bird-roost guard for solar panel top. CC BY-SA 4.0.mount-ceiling-swivel-vesa75.stl — ceiling-mount swivel + VESA-75 adapter. CC BY-SA 4.0.mount-magnetic-plate-large.stl — magnetic plate (Room/Door). CC BY-SA 4.0.mount-magnetic-plate-micro.stl — smaller plate for Micro. CC BY-SA 4.0.mount-adhesive-3m-command-template.stl — template for Command-Strip placement. CC BY-SA 4.0.mount-high-corner-wedge-15deg.stl — angled high-corner wedge (15° downward cast). CC BY-SA 4.0.mount-pole-strap-bracket.stl — stainless-bolt pole-strap bracket. CC BY-SA 4.0.accessory-ambassador-card-sleeve.stl — 3D-printable sleeve for Ambassador card (collectible). CC BY-SA 4.0.accessory-outdoor-tool-caddy.stl — Outdoor service T5 Torx + spudger organizer. CC BY-SA 4.0.accessory-cal-jig-template.stl — desktop calibration jig template (for user-run T/RH re-cal). CC BY-SA 4.0.accessory-micro-5pack-tray.stl — multi-pack organizational tray. CC BY-SA 4.0.accessory-micro-10pack-tray.stl — 10-pack tray. CC BY-SA 4.0.Schematic PDFs published for educational purposes under CC BY-NC-SA 4.0 (view + remix; no commercial fork without partnership):
schematic-mainboard-room-v1.0.pdfschematic-mainboard-ultra-v1.0.pdfschematic-mainboard-outdoor-v1.0.pdfschematic-mainboard-micro-v1.0.pdfFull KiCad source NOT published at launch — competitive protection while product is new. Mirror of Framework's staged-openness approach: progressively more open as product matures and hardware moat is established.
---
---
All standard-tier chassis published as both STL (print-ready) AND STEP (editable):
chassis-*.step — edit in Fusion 360, SolidWorks, FreeCAD, OnShape---
Submit remixes to the WanderVerse STL Gallery (wanderverse.com/stl-gallery). Popular designs may be:
---
Reserved slots for community-contributed items:
---
No user-submitted STL may:
User remix that changes observability or privacy posture must be clearly tagged and cannot claim Matter cert compliance.
---
---
The repair-culture half of the WanderSense ecosystem lives here.