Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.
Per SOP v2 Stage 10. Send-back procedure + DIY-warranty-policy + 7-year parts + Ambassador refurb + spare-parts SKU list.
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1. Repair > replace. Most service is module-swap, not whole-unit replacement. 2. DIY first, send-back when needed. User-replaceable battery + accessories on every tier; PCBA + IP68 re-cert require Ambassador. 3. Ambassador-signed at every step. Every send-back unit is touched by an Ambassador (often the same one who originally built it); Ambassador adds a second signature mark to the service log. 4. 7-year parts commitment (Standard 4) — every module remains buyable for 7 years from end-of-generation. 5. No warranty-void-if-opened (Standard 5). DIY swap voids warranty on that specific module only, not the whole device.
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Available at WanderVerse parts catalog. Buying the part voids warranty on that module only.
| Swap | Mini | Standard | Ultra | Tools | Time |
|---|---|---|---|---|---|
| CR2032 battery | ✅ | — | — | none (twist back) | 10 sec |
| LiPo battery (250 / 500 mAh) | — | ✅ | ✅ | T6 Torx | 60 sec |
| Silicone O-ring face seal | — | ✅ | ✅ | T6 Torx | 90 sec |
| TPE button covers | — | ✅ | ✅ | T6 Torx + tweezers | 2 min |
| TPE USB-C captive cover (Std) | — | ✅ | — | T6 Torx + tweezers | 2 min |
| TPE USB-C captive flap (Ultra IP68) | — | — | ⚠ | T6 Torx | 3 min — **IP68 re-cert recommended via Ambassador for warranty preservation** |
| Removable carabiner clip | — | — | ✅ | M3 hex | 30 sec |
| Cream silicone-rubber bumper (Ultra) | — | — | ⚠ | T6 Torx + tweezers | 3 min — **Ambassador-installation preferred** |
| LoRa external antenna pigtail (Ultra) | — | — | ⚠ | T6 Torx + RF crimper (rare) | 5 min — **Ambassador preferred** |
| Lanyard / paracord | ✅ | ✅ | ✅ | none | 30 sec |
| Keychain ring | ✅ | — | — | none | 10 sec |
| Belt clip / backpack mount (Ultra accessories) | — | — | ✅ | none | 1 min |
---
For repairs / upgrades that require pro shop:
| Service | Mini | Standard | Ultra | Fee | Turnaround |
|---|---|---|---|---|---|
| PCBA repair | ✅ | ✅ | ✅ | $35 + parts | 5 business days |
| PCBA replacement (water damage / failure) | ✅ | ✅ | ✅ | $25 service + parts | 5 days |
| E-ink panel replacement | — | ✅ | ✅ | $25 service + $20-30 panel | 5 days |
| Solar cell + sapphire replacement (Ultra) | — | — | ✅ | $25 service + $35 module | 7 days |
| Antenna pigtail re-pot | — | — | ✅ Tier-2 | $35 service | 7 days |
| IP68 re-certification post-DIY (Ultra) | — | — | ✅ Tier-2 | $50 (helium-leak + IP test) | 7 days |
| Ambassador signature retouch (cosmetic) | ✅ | ✅ | ✅ | $25 | 5 days |
| Battery monitor re-calibration | — | ✅ | ✅ | $25 | 3 days |
| Firmware factory-reset / unbrick (over-the-air recovery if BLE works) | ✅ | ✅ | ✅ | free remote / $25 send-back | 1-3 days |
Send-back kit included with every WanderTag: prepaid return label (US domestic) + bubble mailer + Ambassador return-address card. Tag goes back to the assembly team that built it.
International returns: customer pays international shipping to WWP US service center (Maryland / DC area to start; expanding).
---
Tier-2 is the IP68 + potting + helium-leak workstation. Required for: 1. Any service that opens the chassis (battery deep-disassembly past T6 Torx + JST disconnect) 2. PCBA replacement on Ultra (always Tier-2 because chassis is opened) 3. IP68 re-certification after DIY work 4. Solar cell + sapphire replacement 5. Antenna pigtail re-potting 6. Helium-leak verification
Tier-2 service fee: $35-50 + parts. Turnaround: 7 days.
Tier-2 Ambassador qualification: trained on potting fixture + helium-leak + IP68 submersion. ~6 weeks training. Currently 8-10 Ambassadors will graduate Tier-2 by 2027-Q3 (matching Ultra ship target).
---
Every WanderTag includes:
When you send a unit for service, the Ambassador who repairs it adds a second signature (small) to the service log. The original Ambassador's mark stays. Over years of service, your Ultra accumulates a small history of who's touched it.
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When a generation goes EOL, we commit to producing and stocking spares for 7 years. After that, community STLs + community parts catalog continues.
| Part | Mini | Standard | Ultra | Spare SKU price | Notes |
|---|---|---|---|---|---|
| CR2032 cell | ✅ | — | — | $5 (3-pack) | commodity; readily available |
| LiPo 250 mAh | — | ✅ | — | $12 | Varta CP1254A33 |
| LiPo 500 mAh | — | — | ✅ | $18 | custom 500 mAh |
| Silicone O-ring face seal | — | ✅ | ✅ | $4 | Shore 70A |
| TPE button cover (panic + multi-fn pair) | — | ✅ | ✅ | $6 | overmolded |
| TPE USB-C captive cover (Std) | — | ✅ | — | $4 | |
| TPE USB-C captive flap (Ultra IP68) | — | — | ✅ | $8 | larger + IP68-rated |
| Removable carabiner clip aluminum (Ultra) | — | — | ✅ | $12 | |
| Removable carabiner clip stainless (Ultra) | — | — | ✅ | $18 | locking |
| Removable carabiner clip titanium (Ultra) | — | — | ✅ | $42 | Lux |
| Cream silicone-rubber bumper (Ultra) | — | — | ✅ | $15 | replacement set |
| Lanyard cord (basic) | ✅ | ✅ | ✅ | $5 | |
| Paracord lanyard (Ambassador-tied) | ✅ | ✅ | ✅ | $12 | artisan |
| T6 Torx tool | — | ✅ | ✅ | $10 | included in box |
| Spare CR2032 holder solder kit (Mini, advanced DIY) | ✅ | — | — | $8 | for Mini battery contact replacement |
| GNSS active patch antenna (Std/Ultra) | — | ✅ | ✅ | $15 | Taoglas AP.11E.07 |
| LoRa external blade antenna (Ultra) | — | — | ✅ | $18 | Taoglas blade |
| Cellular flex antenna (Std/Ultra optional) | — | ✅ | ✅ | $12 | |
| BLE chip antenna | ✅ | ✅ | ✅ | $5 | |
| Solar cell + sapphire (Ultra service) | — | — | ✅ | $35 | Tier-2 install required |
| 1.0″ E Ink panel (Std) | — | ✅ | — | $20 | factory replacement preferred |
| 1.5″ E Ink panel (Ultra) | — | — | ✅ | $30 | factory replacement preferred |
| PCBA bare (replacement) | ✅ $35 | ✅ $55 | ✅ $80 | factory only | |
| Ambassador signature card (replacement) | ✅ | ✅ | ✅ | $5 | thermal card |
After year 7, community-contributed spare parts can be listed on WanderVerse parts catalog:
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Tags with cellular eSIM activated:
Users with WanderVerse account deletion:
This is not common practice in the tracker industry. Apple AirTag bricks if your iCloud account is suspended. Tile slows down service if subscription lapses. WanderTag is yours, full stop.
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User can return any working WanderTag at any time for store credit:
1. Tag returned to Ambassador refurb queue 2. Battery health check; replace if <80% capacity 3. New O-ring face seal 4. New TPE covers 5. Functional test full per production-test script 6. New Ambassador signature card (signed by refurbishing Ambassador) 7. New box + paracord + setup card 8. Sold as "Certified Refurb" at ~33% discount
Refurbished units have 90-day warranty + same 7-year parts commitment + Ambassador signature traceability (original + refurb).
Ultra titanium chassis is high-value scrap (~$15/lb). When user is fully done with a tag (e.g., upgrading or no longer needing):
---
+-------------+ user +----------------+
| WanderTag | <----------> WanderOS app |
| in field | | "Send for repair"|
+-------------+ +----------------+
| |
| |
| +---------v---------+
| | Service order |
| | created in WV ops |
| +-------------------+
| |
| +---------v---------+
| | Prepaid label sent|
| | to user |
| +-------------------+
| |
| +---------v---------+
| | User mails tag to |
| | Ambassador hub |
| +-------------------+
| |
| +---------v---------+
| | Ambassador receives,|
| | logs intake, runs |
| | diagnostic |
| +-------------------+
| |
| +-----------+-----------+
| | |
| +-------v-------+ +--------v-------+
| | Tier-1 repair | | Tier-2 send-up |
| | (Mini/Std/Ultra non-IP68)| (Ultra IP68 work) |
| +---------------+ +----------------+
| | |
| | +--------v-------+
| | | Tier-2 Ambassador|
| | | does potting + |
| | | helium-leak + |
| | | IP68 re-cert |
| | +-----------------+
| | |
| +----------+------------+
| |
| +--------v---------+
| | New Ambassador |
| | signature affixed|
| | to service log |
| +------------------+
| |
| +--------v---------+
| | Tag returned to |
| | user with packaging|
| | + service report |
+<-----------------+--------+---------+
---
---
| KPI | Target | Year 1 | Year 5 |
|---|---|---|---|
| Average service turnaround | <5 days | 5 days | 3 days |
| First-attempt fix rate | >85 % | 85% | 92% |
| Customer satisfaction (post-service) | >4.5/5 | 4.5 | 4.7 |
| Ambassador signature retention rate | >95 % (Ambassador stays in WWP through service period) | 95% | 97% |
| 7-year parts availability | 100% | 100% | 100% |
| End-of-life buyback participation | >25 % | 15% | 35% |
| Refurbished unit resale rate | >80 % within 30 days | 80% | 90% |
---
See GATE.md for Stage-10 BLOCKER tracking. See STL-OPEN-FILES/README.md for community-customizable accessories. See _MANIFEST.md for revenue integration + Ambassador wage flow.
Every 3D-printable accessory is released under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0). Print your own. Remix. Share. Sell your remixes.
Note about chassis: WanderTag chassis (cream / slate / titanium) are CNC-milled metal, NOT 3D-printable in DIY. The chassis themselves are not in the open STL release. The accessory ecosystem is fully open.
Standard 2 commitment: no glue, no proprietary fasteners, no warranty-void-if-opened stickers, ever.
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| Part | Tier | Material recommended | Print time (estimated) |
|---|---|---|---|
| `WT-MINI-keychain-cap.stl` | Mini | TPU 95A or PETG | ~20 min |
| `WT-MINI-keychain-cap-textured.stl` | Mini | TPU 95A | ~30 min — textured grip variant |
| `WT-MINI-pet-collar-mount.stl` | Mini | TPU 95A | ~30 min — pet collar attach |
| `WT-MINI-bookbag-loop.stl` | Mini | TPU 95A or ASA | ~25 min |
| `WT-STD-paracord-weave-pattern.stl` | Standard | reference for paracord guide | — |
| `WT-STD-paracord-jig.stl` | Standard | ASA / PETG | 1 hr — paracord weave guide jig |
| `WT-STD-belt-clip.stl` | Standard | ASA / PETG | 30 min |
| `WT-STD-bike-handlebar-mount.stl` | Standard | ASA / PETG | 45 min |
| `WT-ULTRA-belt-clip.stl` | Ultra | ASA / PETG | 30 min |
| `WT-ULTRA-bike-handlebar-mount.stl` | Ultra | ASA / PETG | 45 min |
| `WT-ULTRA-bike-stem-mount.stl` | Ultra | ASA / PETG | 45 min |
| `WT-ULTRA-backpack-strap-mount.stl` | Ultra | ASA / PETG | 30 min |
| `WT-ULTRA-camera-shoe-mount.stl` | Ultra | ASA / PETG | 45 min — for camera hot-shoe |
| `WT-ULTRA-tripod-1-4-20-adapter.stl` | Ultra | ASA / PETG (with metal insert) | 30 min |
| `WT-ULTRA-pet-collar-rugged-mount.stl` | Ultra | TPU 95A | 45 min |
| `WT-LEATHER-pouch-pattern-std.dxf` | Standard | leather pattern (laser-cut) | — — for leather Lux |
| `WT-LEATHER-pouch-pattern-ultra.dxf` | Ultra | leather pattern (laser-cut) | — — for leather Lux |
| `WT-MINI-decoy-sleeve.stl` | Mini | ASA (charcoal) | 20 min — covert mode disguise |
| `WT-STD-decoy-sleeve.stl` | Standard | ASA (charcoal) | 30 min — covert mode disguise |
| `WT-ULTRA-decoy-sleeve.stl` | Ultra | ASA (charcoal) | 45 min — covert mode disguise |
| Pattern | Tier | Difficulty | Time |
|---|---|---|---|
| `WT-paracord-cobra-weave.txt` | all | easy | 15 min |
| `WT-paracord-king-cobra-weave.txt` | all | medium | 25 min |
| `WT-paracord-trilobyte-weave.txt` | all | hard | 45 min |
| `WT-paracord-survival-weave.txt` | all | medium | 30 min — embedded fishhook + tinder |
| Part | Purpose |
|---|---|
| `WT-MINI-cnc-jig.stl` | Reference jig for Mini disc CNC + anodize batch processing |
| `WT-STD-cnc-jig.stl` | Reference jig for Standard chassis 5-axis CNC |
| `WT-ULTRA-titanium-cnc-jig.stl` | Reference jig for Ultra titanium chassis 5-axis CNC |
| `WT-jig-pcba-test.stl` | PCBA test fixture (per-tier) |
| `WT-jig-helium-leak.stl` | Ultra IP68 helium-leak chamber fixture (production) |
| `WT-jig-solar-simulator.stl` | Ultra solar charge curve test fixture |
| `WT-tool-T6-handle-custom.stl` | Custom T6 Torx handle (for Ambassador-branded toolkit) |
---
1. Production accessories (rugged outdoor): ASA (acrylonitrile styrene acrylate) — UV-stable, good impact, outdoor-weather-stable. Slight smell during print; enclosure + vent recommended. 2. Flexible accessories (lanyards, button caps, pet-collar mounts): TPU 95A — good shore hardness for grip + flex 3. Easy DIY: PETG — stronger than PLA, UV-OK for months but not years 4. Avoid for outdoor: PLA — brittles in heat, degrades in UV 5. For decoy sleeves (charcoal/black): ASA (charcoal) for outdoor longevity; PETG (charcoal) for short-term
DIY-printed accessories are not IP-rated. They protect the WanderTag chassis (which is IP54 / IP67 / IP68 per tier). The chassis carries the IP rating, not the accessory.
Pet-collar mounts, bike mounts, etc., should be designed to drain water rather than trap it — see slicer recommendations for vent holes in the STL files.
---
github.com/wanderverse/wandertag-open — accepted remixes get contributor credit + are eligible for WanderVerse parts catalog listing---
The decoy sleeve files (WT-MINI-decoy-sleeve.stl, WT-STD-decoy-sleeve.stl, WT-ULTRA-decoy-sleeve.stl) are designed for survivor / safe-passage scenarios. They: 1. Hide the WanderVerse branding 2. Disguise the tag as a generic "outdoor GPS" or "hiking tracker" 3. Are intended ONLY for users who have activated identity-aware covert mode (per GUIDE.md covert mode flow)
These are NOT a stealth tool for hiding trackers on victims. The tag itself, when in covert mode, is operating under the legal-gated framework with 30-day expiry + audit log. The decoy sleeve is cosmetic disguise for the tag's outer appearance — not its DULT compliance.
If you're considering using a decoy sleeve to hide a tracker on a non-consenting person:
If you ARE the at-risk person and a decoy sleeve helps you carry your tag without it being identifiable to the stalker:
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CC BY-SA 4.0 International
You are free to:
Under the following terms:
github.com/wanderverse/wandertag-openFull license: https://creativecommons.org/licenses/by-sa/4.0/
---
Leather pattern files (.dxf) are CC BY-SA. The Ambassador-stitched leather pouches sold through WanderVerse are made by individual Ambassadors — proceeds flow to that Ambassador per the 60/30/10 split.
You can:
You cannot:
The "Ambassador-made" designation is reserved for actual WWP Ambassadors who have signed up for the leather-pouch handcraft program.
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WT-MINI-keychain-cap_v1.0.stl)CHANGELOG.md in the repoREMIXES.md---
1. Fork github.com/wanderverse/wandertag-open 2. Add your remix in the community-remixes/ directory with metadata file:
community-remixes/your-username/ ├── README.md # what it is, why it exists, photos ├── *.stl # your STL files ├── slicer-settings.txt # recommended print settings └── LICENSE # CC BY-SA 4.0 confirmation
3. Submit pull request 4. WWP reviews for:
5. Merged remixes get credit in REMIXES.md + eligibility for WanderVerse parts catalog listing
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Welcome to the open accessory ecosystem. Print, remix, share — make it yours.