Service flow & 7-year parts
WanderTherm — Stage 10: Service Flow + Support
7-year service commitment. Ambassador-first service model. Face-plate cosmetic finish handled separately from structural parts. No battery.
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7-year service commitment summary
| Category | Coverage | Timeline |
|---|
| **Structural parts** (printed body, XIAO ESP32-S3 board, turning-ring encoder, screen, module-bay connector, mmWave module on Pro and Lux, USB-C adapter, face panel, wall plate) | Replacement or refurb available | 7 years from first-ship date per SKU |
| **Firmware updates** | OTA updates + security patches + identity-aware audit | 7 years |
| **Repairability support** | STL files + schematics + Ambassador send-back | Lifetime as long as company exists |
| **Cosmetic finish** (face-plate color refresh) | User-replaceable | Color-swap is upgrade, not warranty |
| **Ambassador service** | $25 service + parts + shipping | Ongoing |
| **Community repair** | wanderverse.com/repair local-tech finder | Community-led, ongoing |
| **End-of-life recycling** | $20 trade-in credit toward next-generation | Ongoing |
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Consumable vs. structural: clarification
Consumables (NOT covered by 7-year commitment)
- Face panel cosmetic: color-swap (cream/slate/custom) is upgrade not warranty
Structural parts (covered by 7-year parts commitment)
- Seeed XIAO ESP32-S3 board (the brain)
- Bourns PEC11R turning-ring encoder
- Screen for each tier (Core small round color screen; Plus NHD-2.8; Pro NHD-3.12; Lux NHD-5.5)
- JST 4-pin I2C module-bay connector
- Seeed 24 GHz mmWave presence module (Pro and Lux)
- Phihong AQ15A-050B-H USB-C wall adapter
- 3D-printed body, face panel and wall plate (open files)
- Screws and captive nuts
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Service routing: decision tree
1. User reports issue via app / phone / email
Triage by WanderTherm Support (Ambassador-staffed):
- Cosmetic face-plate (scratch, fade) → direct to WanderStore $19 face-panel swap
- Firmware / software issue → remote diagnostic + reset + OTA update
- Hardware fault < 30 days (DOA / early failure) → ship-to-warranty send-back, no charge
- Hardware fault 30 days - 1 year (in warranty) → Ambassador send-back, no charge
- Hardware fault in extended warranty period (3yr / 7yr opt) → Ambassador send-back, small admin fee only ($25)
- Hardware fault > 7 years → user pays parts + $25 service fee; or DIY with STL + schematic + Community repair
2. User can DIY
- wanderverse.com/repair has:
- Full schematics (PDF + KiCad source + Gerber)
- Open STL files (CC-BY-SA) for face plates + bracket
- Video guides per repair task
- Fasteners + bit list
- Parts availability map
- Local repair tech finder (trained on WanderTherm)
- Spare-parts store direct from WanderStore
3. Ambassador send-back (5-day turnaround)
- User submits ticket
- Ambassador ships prepaid label
- Unit arrives at Ambassador depot
- Ambassador diagnoses + repairs + QA + Matter cert verify (hipot retest only for units with the planned 24 V module)
- Ships back within 5 business days
- Cost: $25 service fee + parts + shipping (waived in-warranty)
4. Factory repair (if Ambassador can't fix)
- Unit shipped to WanderVerse factory QA
- Component-level repair or replacement
- Longer turnaround (10-15 days)
- Cost: same as above
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Battery
No battery to replace: the unit runs on USB-C 5 V from a wall adapter.
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Face-panel color refresh
Per GUIDE.md:
- Cream (default) → Slate ($19): swap in 60 sec
- Cream (default) → Custom Ambassador-finished ($75): order custom face panel
- Custom engraving on existing face panel → send-back service ($25 + $39 engraving)
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Ambassador refurb program
1. Lease-end / upgrade trade-in
- User trades in working WanderTherm → 50% credit toward next-generation
- Ambassador refurbishes (clean + firmware update + Matter re-cert + face-plate refresh + QA)
- Refurbished unit re-sold at 70-75% of new retail with 1-year warranty
- Refurb proceeds allocated: 60% → Ambassador wages, 10% → PrideFund, 30% → Community Pool
2. Warranty-return refurb
- In-warranty returns that are not end-of-life → refurbished + re-deployed to Mission Partners at nonprofit pricing
- HAVEN safehouse deployment priority
3. End-of-life recycling
- User trades in non-functional unit → $20 credit + responsible e-waste recycling
- Ambassador strips boards + precious metal recovery per EPA WEEE guidelines
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HAVEN deployment + support
Bulk deployment model
- Mission Partner (HAVEN safehouse, trans clinic, DV shelter, weatherization-program-eligible nonprofit) buys at nonprofit tier ($99 Std / $169 Pro)
- Ambassador + WanderVerse staff handle on-site install (optional service, included in HAVEN bundle)
- Bulk-configured firmware preset: HAVEN multi-occupant + admin-only WiFi + auto-arm covert mode
- Dedicated Mission Partner support channel
- Multi-language support (EN / ES / PT / ZH / VI) for resident populations
Service terms
- 1-year base warranty extended to 2-year for Mission Partners (at no additional cost)
- Priority Ambassador service turnaround (3-day vs 5-day)
- On-site repair for HAVEN safehouses within 50 mi of Ambassador depot
- Utility rebate filing assistance included
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Extended warranty (optional upgrade)
3-year extended warranty
- Available at purchase or within 60 days
- Cost: $49 (Standard) / $79 (Pro)
- Covers all hardware faults (not consumables or user damage)
- In-warranty service: Ambassador covers service fee + parts + shipping
- Transferable (device-linked not user-linked)
7-year extended warranty (matches parts commitment)
- Cost: $99 (Standard) / $159 (Pro)
- Full 7-year hardware fault coverage with labor + ship included
- Covers service-time send-backs without admin fee
- Most popular for HAVEN + nonprofit deployments
WanderAssist subscription (separate from warranty)
- monthly price TBD or yearly price TBD
- Includes: remote diagnostic, schedule-tuning, firmware early access, priority support
- Founding Members get lifetime WanderAssist free
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Service SLA targets
| Metric | Target |
|---|
| Support ticket first response | < 4 hours (business) / < 12 hours (weekend) |
| In-warranty diagnosis decision | < 24 hours |
| Send-back turnaround (Ambassador) | < 5 business days |
| Send-back turnaround (factory-escalated) | < 15 business days |
| Face-panel order fulfillment | Ship within 3 business days |
| On-site HAVEN service (within service radius) | < 48 hours |
| Pro HVAC tech install scheduling | < 7 business days |
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Spare parts catalog (published on wanderverse.com/repair)
Structural parts (7-year availability)
| Part | Core / Plus | Pro / Lux | Retail price |
|---|
| Seeed XIAO ESP32-S3 board | ✅ | ✅ | TBD |
| Bourns PEC11R turning-ring encoder | ✅ | ✅ | TBD |
| Screen (per tier) | ✅ | ✅ | TBD |
| JST 4-pin I2C module-bay connector | ✅ | ✅ | TBD |
| Seeed 24 GHz mmWave presence module | No | ✅ | TBD |
| Phihong AQ15A-050B-H USB-C adapter | ✅ | ✅ | TBD |
| 3D-printed body | ✅ | ✅ | TBD |
| Face panel (cream) | ✅ | ✅ | $19 |
| Face panel (slate) | ✅ | ✅ | $19 |
| Wall plate | ✅ | ✅ | TBD |
| Screws + captive nuts set | ✅ | ✅ | TBD |
Consumables (user-replaceable)
| Part | Retail |
|---|
| Custom-engraved face panel | $39 + custom |
Optional accessories
| Item | Retail |
|---|
| Sensor Pod Door Mini 3-pack (Pro) | $89 |
| Sensor Pod Door Mini 8-pack | $219 |
| Sensor Pod Door Mini 16-pack | $389 |
| Pro HVAC tech install service | $99 |
| Energy rebate filing assistance | $0 (Mission Partner) / $19 (paid) |
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Community repair ecosystem
Ambassador-trained local techs
- WanderVerse trains local repair shops in 12 U.S. metros (2027-Q4 launch) in WanderTherm repair
- Shop listing: wanderverse.com/repair
- Shops receive annual firmware briefing + parts catalog access + hipot fixture loaner
- Shops can charge market rate for repair; we provide parts + schematics
Open-source repair
- All STL files published CC-BY-SA (print your own face panel or bracket)
- Schematics + Gerber + KiCad source published (PCB fabrication for advanced DIY)
- Mission: ensure WanderTherm outlives the company if ever needed
EU partner repair
- Berlin + Amsterdam + London certified WanderTherm partner repair shops (2028+)
- OpenTherm cert handled at EU depot (planned 24 V module only)
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Identity-aware service considerations
DV survivor / abuser-pattern households
- Service requests routed through encrypted channel (Signal + Tor option)
- No service records retained beyond 30-day rolling
- Service tickets do not link to a name or address; ticket-ID only
- Pickup at neutral location available (post-office, Ambassador depot, HAVEN partner)
Undocumented households
- Multi-language support (EN / ES / PT / ZH / VI)
- No SSN / immigration status ever asked
- Ambassador depot drop-off accepted (no shipping label trail)
- Cash payment accepted at Ambassador depot
- Service ticket retains nothing identifying
HAVEN safehouse
- Mission Partner ticket channel
- On-site service preferred (no shipping)
- Admin-only access during service (resident privacy preserved)
- Firmware audit signed-off by HAVEN partner per service event
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Summary: Stage 10 service flow readiness
| Axis | Status |
|---|
| Service routing decision tree | 🟢 |
| Consumables clarified (face plate) | 🟢 |
| Ambassador refurb program | 🟢 |
| Extended warranty structure (3yr + 7yr) | 🟢 |
| Spare parts catalog | 🟢 |
| Community repair network | 🟡 (launch 2027-Q4+) |
| Open STL + schematic publish | 🟢 |
| End-of-life recycling | 🟢 |
| Identity-aware service channels (encrypted, no-trail, neutral pickup) | 🟢 |
| Multi-language service (EN/ES/PT/ZH/VI) | 🟡 (Mission Partner cohort hire) |
| Hipot fixture loaner program (Community repair) | 🟡 (Stage 5 procurement) |
Ready to proceed to Stage 10 (GATE review + first customer ship).
Open STL files
WanderTherm — STL Open Files
CC-BY-SA 4.0 licensed 3D-printable replacement parts for all WanderTherm tiers. Part of the WanderVerse 7-year parts commitment + repair-culture ethos.
License: Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA 4.0)
You are free to: print, modify, share, commercialize. You must: attribute WanderVerse + share derivatives under the same license.
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What's in this folder (planned: final files ship with industrial-design team after 2027-Q1)
WanderTherm chassis-adjacent STLs
Note on the body: the wall unit's body is 3D-printed, so the body, face plates, wall plate and accessories can all be printed from these files.
Face panels (CC-BY-SA: print your own)
face_panel_cream.stl (main cream face panel) print in cream PETG or paint after printface_panel_slate.stl: slate variant (same geometry, color-tinted print)face_panel_blank.stl, no engraving / no signature, for users who want to engrave their ownface_panel_pediatric_lockout.stl: face panel with central button removed (prevents kid-toggle of mode)face_panel_haven_admin.stl: face panel with admin-mode-indicator markingface_panel_braille_setpoint.stl, face panel with raised Braille indicating current setpoint range, accessibilityface_panel_community_artdeco.stl: Ambassador-designed Art Deco variant (community contribution)face_panel_community_minimalist.stl: Ambassador-designed minimalist variantface_panel_community_pride_pattern.stl: pride-flag-themed variant (community contribution)
Note on face panels: STL files are the cosmetic shell only. Users print the shell and move it over with the existing screws and captive nuts.
Wall-mount bracket STLs
wall_bracket_universal.stl: universal wall plate (fixed with 2 drywall anchors)wall_bracket_eu_pattress.stl: EU recessed pattress box variantwall_bracket_surface_mount.stl: surface-mount with cable cover (for installs without recessed box)wall_bracket_extender_15mm.stl: adds 15mm depth for old-build deep wallboxeswall_bracket_extender_25mm.stl: adds 25mm depth
Drilling templates (printable cardboard alternatives)
drill_template_4x4_singlegang.stl: flat printable drill guidedrill_template_2x4_round.stl: flat printable drill guidedrill_template_eu_60mm.stl: flat printable drill guide
Driver handle
t5_torx_handle.stl: printable handle for T5 Torx bit (in case user lost the included one)
Tool holders + organizers
repair_kit_caddy.stl: printable caddy holding T5 + T10 bits + spare screws and captive nutswall_mount_dock_for_repair_kit.stl: under-cabinet wall mount for the caddy
EU OpenTherm install accessories (planned 24 V module only)
boiler_termination_clip.stl: strain-relief clip for OpenTherm bus cables at boiler endcable_management_strain_relief.stl: generic cable strain-relief
HAVEN deployment accessories
lock_cover_plate.stl: covers face-panel screw access for resident-tamper-resistant install (admin uses different bit pattern)multi_unit_alignment_jig.stl: for HAVEN bulk install where 5+ thermostats need consistent alignment
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Print recommendations
Print settings
- Layer height: 0.15-0.2 mm (face panels need finer for tactile feel; brackets are 0.2mm fine)
- Material:
- Face panels: PETG (preferred) or PLA, cosmetic only; no fire-safety requirement (interior, not in airflow)
- Wall bracket: PETG or ABS, structural; PETG fine for residential
- Drilling templates: PLA fine; printed for one-time use
- Tool holders: PLA fine
- Driver handle: PLA fine
- Infill:
- Face panels: 30-40%
- Wall brackets: 60-80% (structural, must hold thermostat against wall)
- Tool holders / drilling templates: 15-20%
- Supports: tree supports for face-panel overhangs; standard supports for bracket undercuts
- Color recommendations:
- Face panels: cream (default, Pantone Warm Gray 1C compatible) or slate (Pantone Cool Gray 11C)
- Wall brackets: standard black or color-match to chassis
- Tool holders: any
Printer requirements
- Build volume: 110 × 110 × 50 mm minimum for face panel; 120 × 120 × 50 mm for wall bracket
- Direct-drive extruder recommended for PETG
- Heated bed for ABS
Annealing (optional for improved strength)
- ABS face panels benefit from mild annealing (90 °C for 2 hr) for dimensional stability if used for wall bracket
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Fit + tolerance
- All STLs designed for ±0.1 mm fit tolerance
- Captive-nut pockets: sized for the screws and captive nuts used in assembly (no glue, no heat-set inserts)
- Bracket screw holes: M3 clearance (3.2 mm diameter)
- Threads: not modeled; screws go into captive nuts
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Compliance + safety
- No fire-safety requirements for face panels (cosmetic only; not in HVAC airflow path; cannot be ignited by normal use)
- Wall bracket should use PETG or ABS (structural; not PLA which can fail at 60°C if installed near a heat source)
- Driver handle can be any material, temporary use
- No food-contact, no UV outdoor use (all parts indoor)
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Ambassador-contributed variants
We welcome community-designed STL variants via GitHub pull request:
community/ subfolder for unofficial designs- Submit PR with: author name, license (must be CC-BY-SA), print recommendations, photo of printed part
- Ambassador-vetted + community-approved variants may be promoted to
official/
Known open contributions (pipeline)
- Art Deco face panel variant (Ambassador-designed; in review)
- Pride-flag patterns (multiple in design)
- Braille setpoint face panel (accessibility: in review)
- HAVEN admin lockout face panel (security-hardened, in review)
- EU pattress depth-extender variants (multiple sizes, in design)
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Schematic + Gerber sources
Separate repository: github.com/wanderverse/wandertherm-hardware
- KiCad schematic files (
.sch + .kicad_pcb)
- Gerber files for PCB fab
- BOM files per tier (CSV)
- Pick-and-place files for SMT assembly
- License: CC-BY-NC-SA (non-commercial for PCB; CC-BY-SA for STL)
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Version history
| Version | Date | Notes |
|---|
| v0 (scaffold) | 2026-04-24 | Scaffold + placeholder STL list: actual STL files generated at 2027-Q1 after industrial design team hire |
| v1.0 (post-EVT) | 2027-Q1 target | First complete STL release: all face panels + wall brackets + tools |
| v1.1 | 2028-Q1 target | Community contributions merged + EU pattress depth variants |
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How to use
1. Find the part you need: search this README by tier + part name 2. Download the STL (once v1.0 ships) 3. Print per recommendations (material, layer height, infill) 4. Transfer hardware (screws and captive nuts from the existing face panel) 5. Assemble with screws and captive nuts 6. If a part doesn't fit: file an issue on GitHub. We'll investigate the fit or tolerance issue
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Image-alignment requirement
Per the canonical hero render (wandertherm-hero-2026-04-24.png):
- The hero render shows the April concept (aluminum body). The current design is a 3D-printed round unit about 76 mm across and 22 mm deep
- STL face panels sit inside the outer turning ring; they are inherently centered + circular
- Color match: community face-panel prints in PETG/PLA approximate but may not exactly match the official cream finish. That's by design (DIY = adjacent, not identical)
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License summary
All STL files in this folder are licensed under:
Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA 4.0) https://creativecommons.org/licenses/by-sa/4.0/
You are free to:
- Share: copy and redistribute the material in any medium or format
- Adapt: remix, transform, and build upon the material for any purpose, even commercially
Under the following terms:
- Attribution: you must give appropriate credit, provide a link to the license, and indicate if changes were made
- ShareAlike: if you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original
Credit:
"Based on WanderTherm STL files by WanderVerse — https://wanderverse.com/repair — licensed CC-BY-SA 4.0"